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--- terminal_services [2018/03/28 13:03]
jasonw
+++ terminal_services [2020/04/02 06:20]
civiadmin
@@ Line 7: / Line 7: @@
 What is "Terminal Services" ? Click [[http://en.wikipedia.org/wiki/Remote_Desktop_Services|HERE]] for a description and explanation.\\
 \\
-Lowell Area Schools is pleased to provide Terminal Services for it's LAS Staff. Terminal Services is for staff only and all activity must be work related. Please do not install any software or save anything to the desktop on terminal services. Anything not saved to a network drive (ie: H drive), will be lost when you log off.
+Lowell Area Schools is pleased to provide Terminal Services for it's LAS Staff. Terminal Services is for staff only and all activity must be work-related. Please do not install any software or save anything to the desktop on terminal services. Anything not saved to a network drive (ie: H drive), will be lost when you log off.
 ----
@@ Line 28: / Line 28: @@
 [[http://ts.lowellschools.com|http://ts.lowellschools.com]] or do a google search for your computers' OS 'terminal server client'.\\
 \\
+**Question -->** "I have a MAC and cannot connect"\\
+**Answer -->**   Make sure your MAC device has a "RDP" or a "Remote Desktop Protocol" app installed (such as [[https://apps.apple.com/us/app/microsoft-remote-desktop-10/id1295203466?mt=12|https://apps.apple.com/us/app/microsoft-remote-desktop-10/id1295203466?mt=12]] ) .   If not, install that then download and launch one of the terminal server links.    If the links do not work still, try manually launching the RDP software then open a remote session to -> "vm-ts-01.lowellschools.com" (without the quotes). You could also try server -> vm-ts-02.lowellschools.com
 **Question →** **"That is not my user name that is shown"?:** \\
 **Answer →** You may need to change the username that is shown to match your LAS username - this is normal.\\
@@ Line 35: / Line 38: @@
 \\
 **Question →** "**How do I log off?":** \\
-**Answer →** You log off by using the 'Log Off' application. It is best to NOT just click the red X in upper right corner to close the terminal session. Doing so will leave your session logged in, idle but not open to you.\\
+**Answer →** You log off by using the 'Log Off' application. It is best to NOT just click the red X in the upper right corner to close the terminal session. Doing so will leave your session logged in, idle but not open to you.\\
 \\
 **Question →** **Local Printers:** \\
-**Answer →** You can print from Terminal Servers directory to your home printer(s) ONLY if your home printer is supported. We cannot guarantee that any particular printer will be support however most HP or Xerox LASER printers will work. DeskJets and InkJet printers usually will NOT show up. If your home printer is supported, it will show up as an available printer by description of the word "redirected" in the printers name. An alternate way to print to your home printer is to first email the file to yourself. Then go to [[http://mail.lowellschools.com|http://mail.lowellschools.com]] and login to GroupWise from your home computer and print the file.\\
+**Answer →** You can print from Terminal Servers directory to your home printer(s) ONLY if your home printer is supported. We cannot guarantee that any particular printer will be supported however most HP or Xerox LASER printers will work. DeskJets and InkJet printers usually will NOT show up. If your home printer is supported, it will show up as an available printer by the description of the word "redirected" in the printers name. An alternate way to print to your home printer is to first email the file to yourself. Then go to [[http://mail.lowellschools.com|http://gwmail.lowellschools.com]] and login to GroupWise from your home computer and print the file.\\
 \\
 **Question →** **LAS Networked Printers:** \\

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