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technology_help_procedures [2018/03/27 12:20]
jasonw
technology_help_procedures [2018/12/07 13:52] (current)
civiadmin
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 **<font 22px/​inherit;;​inherit;;​inherit>​Help Procedures</​font>​** **<font 22px/​inherit;;​inherit;;​inherit>​Help Procedures</​font>​**
 +
 +[[:​sysaid|At Lowell Area Schools, we utilize an electronic technology helpdesk application called sysaid]].
  
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 ===== Sysaid (Tech Request) ===== ===== Sysaid (Tech Request) =====
  
-  ​* [[:​sysaid|At Lowell Area Schools, we utilize an electronic technology help desk application called sysaid]]. +  * <font 16px/​inherit;;​inherit;;​inherit>​Please use this system for any and **all** ​technology-related assistance.</​font>​
-  ​* <font 16px/​inherit;;​inherit;;​inherit>​Please use this system for any technology related assistance.</​font>​+
   * <font 16px/​inherit;;​inherit;;​inherit>​No problem is too big or too small for a tech request.</​font>​   * <font 16px/​inherit;;​inherit;;​inherit>​No problem is too big or too small for a tech request.</​font>​
-  * <font 16px/​inherit;;​inherit;;​inherit>​Here are three ways that can be done</​font> ​     * <font 16px/​inherit;;​inherit;;​inherit>​D</​font><​font 16px/​inherit;;​inherit;;​inherit>​ouble ​click the "​Technology Help Desk" Icon on your desktop.</​font>​ + 
-      * <font 16px/​inherit;;​inherit;;​inherit>​Press the f11 key on your staff computer keyboard.</​font>​ +<font 16px/​inherit;;​inherit;;​inherit>​Simply double ​click the "​Technology Help Desk" Icon on your desktop.</​font>​ 
-      ​* ​[[http://​lowellareaschools.sysaidit.com/​Login.jsp|Enter the following URL into any browser; http://​lowellareaschools.sysaidit.com/​Login.jsp]]+ 
 +[[http://​lowellareaschools.sysaidit.com/​Login.jsp|If you are at home, use this link; http://​lowellareaschools.sysaidit.com/​Login.jsp]]
  
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 ===== When your computer is down ===== ===== When your computer is down =====
  
-<font 16px/​inherit;;​inherit;;​inherit>​please ​use another staff or lab computer in your</​font><​font 16px/​inherit;;​inherit;;​inherit>​building</​font><​font 16px/​inherit;;​inherit;;​inherit>​to</​font><​font 16px/​inherit;;​inherit;;​inherit>​access</​font>​Sysaid<font 16px/​inherit;;​inherit;;​inherit>​.</​font>​+<font 16px/​inherit;;​inherit;;​inherit>​Please ​use another staff or lab computer in your building to access ​Sysaid</​font><​font 16px/​inherit;;​inherit;;​inherit>​.</​font>​
  
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 ===== When your printer is out of ink ===== ===== When your printer is out of ink =====
  
-please ​contact MOS (800-442-9070). or click here [[http://​www.mos-xerox.com/​supplies/​|http://​www.mos-xerox.com/​supplies/​]]+Please ​contact MOS (800-442-9070). or [[http://​www.mos-xerox.com/​supplies/​|click here http://​www.mos-xerox.com/​supplies/​]]
  
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 <font 16px/​inherit;;​inherit;;​inherit>​If a student cannot remember his/her password, you can simply look it up in Infinite Campus under the "​Password"​ tab.</​font>​ <font 16px/​inherit;;​inherit;;​inherit>​If a student cannot remember his/her password, you can simply look it up in Infinite Campus under the "​Password"​ tab.</​font>​
  
-{{tag>​help}}+{{tag>​help ​ink student_password sysaid tech_request work_request}}
  
  
technology_help_procedures.1522167607.txt.gz · Last modified: 2018/03/27 12:20 by jasonw