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technology_help_procedures [2018/03/27 12:20] jasonw |
technology_help_procedures [2018/12/07 13:52] (current) civiadmin |
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**<font 22px/inherit;;inherit;;inherit>Help Procedures</font>** | **<font 22px/inherit;;inherit;;inherit>Help Procedures</font>** | ||
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+ | [[:sysaid|At Lowell Area Schools, we utilize an electronic technology helpdesk application called sysaid]]. | ||
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===== Sysaid (Tech Request) ===== | ===== Sysaid (Tech Request) ===== | ||
- | * [[:sysaid|At Lowell Area Schools, we utilize an electronic technology help desk application called sysaid]]. | + | * <font 16px/inherit;;inherit;;inherit>Please use this system for any and **all** technology-related assistance.</font> |
- | * <font 16px/inherit;;inherit;;inherit>Please use this system for any technology related assistance.</font> | + | |
* <font 16px/inherit;;inherit;;inherit>No problem is too big or too small for a tech request.</font> | * <font 16px/inherit;;inherit;;inherit>No problem is too big or too small for a tech request.</font> | ||
- | * <font 16px/inherit;;inherit;;inherit>Here are three ways that can be done</font> * <font 16px/inherit;;inherit;;inherit>D</font><font 16px/inherit;;inherit;;inherit>ouble click the "Technology Help Desk" Icon on your desktop.</font> | + | |
- | * <font 16px/inherit;;inherit;;inherit>Press the f11 key on your staff computer keyboard.</font> | + | <font 16px/inherit;;inherit;;inherit>Simply double click the "Technology Help Desk" Icon on your desktop.</font> |
- | * [[http://lowellareaschools.sysaidit.com/Login.jsp|Enter the following URL into any browser; http://lowellareaschools.sysaidit.com/Login.jsp]] | + | |
+ | [[http://lowellareaschools.sysaidit.com/Login.jsp|If you are at home, use this link; http://lowellareaschools.sysaidit.com/Login.jsp]] | ||
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===== When your computer is down ===== | ===== When your computer is down ===== | ||
- | <font 16px/inherit;;inherit;;inherit>please use another staff or lab computer in your</font><font 16px/inherit;;inherit;;inherit>building</font><font 16px/inherit;;inherit;;inherit>to</font><font 16px/inherit;;inherit;;inherit>access</font>Sysaid<font 16px/inherit;;inherit;;inherit>.</font> | + | <font 16px/inherit;;inherit;;inherit>Please use another staff or lab computer in your building to access Sysaid</font><font 16px/inherit;;inherit;;inherit>.</font> |
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===== When your printer is out of ink ===== | ===== When your printer is out of ink ===== | ||
- | please contact MOS (800-442-9070). or click here [[http://www.mos-xerox.com/supplies/|http://www.mos-xerox.com/supplies/]] | + | Please contact MOS (800-442-9070). or [[http://www.mos-xerox.com/supplies/|click here http://www.mos-xerox.com/supplies/]] |
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<font 16px/inherit;;inherit;;inherit>If a student cannot remember his/her password, you can simply look it up in Infinite Campus under the "Password" tab.</font> | <font 16px/inherit;;inherit;;inherit>If a student cannot remember his/her password, you can simply look it up in Infinite Campus under the "Password" tab.</font> | ||
- | {{tag>help}} | + | {{tag>help ink student_password sysaid tech_request work_request}} |