At Lowell Area Schools, we utilize an electronic technology helpdesk application called Sysaid.
Why do we use a Tech request system?
How to submit a Tech. request at WORK:
How to submit a Tech. request at HOME:
Tips for quicker service results.
Important News/Announcements: Tech staff will place important messages and updates on the left-hand side of the tech request window. Please take the time to read these, especially if you are doing a Tech. request for something that might be district-wide. If the tech guys are aware of the issue already, they will post a message here. If it is posted, there is no need to do Tech. request.
Viewing or updating an old or pending request: Did you know that you can look up any Tech. request you have submitted?
To do this: Go to the main Tech. request page and select “View Old Requests” (this includes new ones too). You need to choose the category where the Tech. request has been placed (Active, Closed, Pending….)
Why would I want to look up old Tech. requests?
How to respond to emails about Tech.request progress or notes: Go to View Old Requests and add a note to the request in question. This will allow all tech department members to see the progress of the request. Please try not to reply to Tech. request emails.
Self Service: Did you know there is a self-help section which answers many of the common questions you may have. (Example: The subjects on my Groupwise are not showing up…. what do I do?)
Quick List: You may have noticed when you open a Tech. request that there is a new section called “Quick List.” This section has some of the more common Tech. request problems in it. If you see your problem on the list, using the quick list can speed up your Tech. request submission.
Feedback: Please try to take the time to answer the feedback survey after your request has been closed. This is a VERY short survey. It helps tech staff to better serve the staff.
Sysaid Features and Resources: