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phones_voicemail [2020/01/27 11:18]
jpelletier
phones_voicemail [2020/09/18 13:31] (current)
jasonw
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 +{{tag>​fax}}
 +
 <font 22px/​Arial,​Helvetica,​sans-serif;;​inherit;;​inherit>​**Phones and Voice-mail**</​font>​ <font 22px/​Arial,​Helvetica,​sans-serif;;​inherit;;​inherit>​**Phones and Voice-mail**</​font>​
  
 ---- ----
  
-Lowell Area School'​s utilizes a VoIP cloud-based telecommunications product named "Jive". This advanced phone service replaces traditional phone equipment; offering a robust suite of communication features, and easy management from your web browser or mobile app.+Lowell Area School'​s utilizes a VoIP cloud-based telecommunications product named "Go-To Connect". This advanced phone service replaces traditional phone equipment; offering a robust suite of communication features, and easy management from your web browser or mobile app.
  
-[[https://​docs.google.com/​document/​d/​1aIwwHbRvm3y0r0wgGEwSUs0nXP9V0IEgZn7l6uwMnTA/edit#|Everything you need to know on how to use Jive phones and Voice-Mail here at LAS ]]+[[https://​docs.google.com/​document/​d/​1WK7ka0LEXaDpw8qGWQb7LekYFtEJMkn7Sx1j6X-rsZg/edit?​usp=sharing|1st Time GoToConnect User Login Setup Required for using GoToConnect app or softphone with your 2### phone number)]]
  
 +[[https://​docs.google.com/​document/​d/​1aIwwHbRvm3y0r0wgGEwSUs0nXP9V0IEgZn7l6uwMnTA/​edit#​|Everything you need to know on how to use Yealink phones and Voice-Mail here at LAS ]]
 +
 +  * [[:​gotoconnect|Go To Connect Meetings]]
   * [[https://​docs.google.com/​document/​d/​1N7pQ0ngBYu4T9FVqx6PAsi98tejU42KYKSDg87Br-9w/​edit#​heading=h.1ei2oxdbszm8|Sending and receiving faxes via E-mail]]   * [[https://​docs.google.com/​document/​d/​1N7pQ0ngBYu4T9FVqx6PAsi98tejU42KYKSDg87Br-9w/​edit#​heading=h.1ei2oxdbszm8|Sending and receiving faxes via E-mail]]
 +  * [[https://​www.youtube.com/​user/​jivetraining|Go To Connect Training and Support Videos]]
 +  * [[https://​www.youtube.com/​watch?​v=0kYeAOD68m8|Go To Connect Smartphone App]]
 +  * [[http://​support.yealink.com/​forward2download?​path=ZIjHOJbWuW/​DFrGTLnGyps5ejdULu/​plusSymbolnsmsLwOJpDcfLRKwGnZpZrQKplusSymbolgJKMhHn3OOIksV/​hKNrNp7rwcbHnozL8uO/​jy0v3tY8Bpmfy2sL7Q5FKlK7Ji7VizQKKuP4x3Y4XUn2iveqD1j0qjB5IyTPie0qdmVSi|Yealink Phone Manual]]
 +
 +**Phone not ringing!**
 +  - Make sure the volume is not turned all the way down.
 +  - Verify you do not have DND (do not disturb) on your desk phone.
 +  - If you use GoToConnect App, turn off  do not disturb setting in the app.
 +  - If you have used myJive website to configure your phone, verify that do not disturb is not on.
 +
 +**Transferring / Answering Other ****Phones**
  
-**Transferring / Answering Other ****Phones** \\ 
 To transfer a call directly to any voicemail, just add 0 before the extension when you transfer \\ To transfer a call directly to any voicemail, just add 0 before the extension when you transfer \\
 To pick up a call from another phone dial *97 then the extension # of the phone you want to answer To pick up a call from another phone dial *97 then the extension # of the phone you want to answer
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   * [[https://​docs.google.com/​document/​d/​11ueUeJEdr6bISwcBjma88D4hhusUEZdki5ISxsoIO3M/​edit?​usp=sharing|Instructions for how to Transfer Calls - Multiple Methods]]- Text   * [[https://​docs.google.com/​document/​d/​11ueUeJEdr6bISwcBjma88D4hhusUEZdki5ISxsoIO3M/​edit?​usp=sharing|Instructions for how to Transfer Calls - Multiple Methods]]- Text
   * [[https://​drive.google.com/​file/​d/​1HZXUUm8kycWP8oOhY-4WZ3rxxWoO21z2/​view?​usp=sharing|Using Web interface with a headset to answer and transfer calls]]- Video   * [[https://​drive.google.com/​file/​d/​1HZXUUm8kycWP8oOhY-4WZ3rxxWoO21z2/​view?​usp=sharing|Using Web interface with a headset to answer and transfer calls]]- Video
 +  * [[https://​docs.google.com/​document/​d/​1Khk-9907eUFFex9rMOVsC_6YC3CbIOnn-fD7l3pfG4c/​edit|Create a button to dial or pick up a call from another phone]]
  
 **Office Personal information** **Office Personal information**
phones_voicemail.1580141881.txt.gz ยท Last modified: 2020/01/27 11:18 by jpelletier