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phones_voicemail
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phones_voicemail [2020/01/27 08:54] jpelletier |
phones_voicemail [2023/12/07 08:07] (current) jpelletier |
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| <font 22px/Arial,Helvetica,sans-serif;;inherit;;inherit>**Phones and Voice-mail**</font> | <font 22px/Arial,Helvetica,sans-serif;;inherit;;inherit>**Phones and Voice-mail**</font> | ||
| ---- | ---- | ||
| - | Lowell Area School's utilizes a VoIP cloud-based telecommunications product named "Jive". This advanced phone service replaces traditional phone equipment; offering a robust suite of communication features, and easy management from your web browser or mobile app. | + | Lowell Area Schools utilizes a VoIP cloud-based telecommunications product named "Go-To Connect". This advanced phone service replaces traditional phone equipment; offering a robust suite of communication features, and easy management from your web browser or mobile app. |
| + | |||
| + | [[https://docs.google.com/document/d/1WK7ka0LEXaDpw8qGWQb7LekYFtEJMkn7Sx1j6X-rsZg/edit?usp=sharing|1st Time GoToConnect User Login Setup - Required for using GoToConnect app or softphone with your 2### phone number)]] | ||
| + | |||
| + | [[https://docs.google.com/document/d/1aIwwHbRvm3y0r0wgGEwSUs0nXP9V0IEgZn7l6uwMnTA/edit#|Everything you need to know on how to use Yealink phones and Voice-Mail here at LAS ]] | ||
| + | |||
| + | * To change your Voicemail messages | ||
| + | * on your office phone: | ||
| + | * Press *99 | ||
| + | * enter your code: 0000 | ||
| + | * Press 0 | ||
| + | * Press 1 to record your Unavailable message. (when you dont pick up) | ||
| + | * Press 2 to record your busy message. (when you are on the phone) | ||
| + | * Press 3 to record your name. (announced name) | ||
| + | * Press 4 to change your temporary greeting. (for vacation or out of office) | ||
| + | |||
| + | **Other helpful training and info.** | ||
| + | * [[https://app.goto.com/|Your phone GoTo web app]] | ||
| + | * [[https://docs.google.com/document/d/1Gd47564RbpJww5I6Kv6HjCUP4jyoEnvNMg0HCKTcPbc/edit|Enable TXT messages to email]] | ||
| + | * [[https://docs.google.com/document/d/1WK7ka0LEXaDpw8qGWQb7LekYFtEJMkn7Sx1j6X-rsZg/edit|The GOTO app for smartphones]] (first steps) | ||
| + | * [[:gotoconnect|Go To Connect Meetings]] | ||
| + | * [[https://docs.google.com/document/d/12LAj9t60vbmFcyGqjPqH8WgVnqrnZqTTm3lglLuXJ8c/edit?usp=sharing|Sending and receiving faxes via E-mail]] | ||
| + | * [[https://www.youtube.com/user/jivetraining|Go To Connect Training and Support Videos]] | ||
| + | * [[http://support.yealink.com/forward2download?path=ZIjHOJbWuW/DFrGTLnGyps5ejdULu/plusSymbolnsmsLwOJpDcfLRKwGnZpZrQKplusSymbolgJKMhHn3OOIksV/hKNrNp7rwcbHnozL8uO/jy0v3tY8Bpmfy2sL7Q5FKlK7Ji7VizQKKuP4x3Y4XUn2iveqD1j0qjB5IyTPie0qdmVSi|Yealink Phone Manual]] | ||
| + | * 3 way calling (conference) Make a phone call to person 1, Press the button "Conference", dial 2nd person to initiate a conference. | ||
| + | |||
| + | **Phone not ringing!** | ||
| + | - Make sure the volume is not turned all the way down. | ||
| + | - Verify you do not have DND (do not disturb) on your desk phone. | ||
| + | - If you use GoToConnect App, turn off do not disturb setting in the app. | ||
| + | - Click on the head and shoulders icon in the upper left. | ||
| + | - Turn off "Do not disturb" you can keep "silence this device" on if you want. | ||
| + | - If you have used GoToConnect website to configure your phone, verify that do not disturb is not on. | ||
| + | |||
| + | **Transferring / Answering Other ****Phones** To transfer a call directly to any voicemail, just add 0 before the extension when you transfer \\ | ||
| + | To pick up a call from another phone dial *97 then the extension # of the phone you want to answer | ||
| - | [[https://docs.google.com/document/d/1aIwwHbRvm3y0r0wgGEwSUs0nXP9V0IEgZn7l6uwMnTA/edit#|Everything you need to know on how to use Jive phones and Voice-Mail here at LAS ]] | + | * [[https://docs.google.com/document/d/11ueUeJEdr6bISwcBjma88D4hhusUEZdki5ISxsoIO3M/edit?usp=sharing|Instructions for how to Transfer Calls - Multiple Methods]]- Text |
| + | * [[https://drive.google.com/file/d/1HZXUUm8kycWP8oOhY-4WZ3rxxWoO21z2/view?usp=sharing|Using Web interface with a headset to answer and transfer calls]]- Video | ||
| + | * [[https://docs.google.com/document/d/1Khk-9907eUFFex9rMOVsC_6YC3CbIOnn-fD7l3pfG4c/edit|Soft button speed dial programming from you physical phone]] | ||
| + | * [[https://docs.google.com/document/d/14P1ARnRoD1H24Dl3M1jaYSh6MVBsH-TRupdBiMQLVGw/edit|Soft button speed dial programming from GoTo web app]] | ||
| - | * [[https://docs.google.com/document/d/1N7pQ0ngBYu4T9FVqx6PAsi98tejU42KYKSDg87Br-9w/edit#heading=h.1ei2oxdbszm8|Sending and receiving faxes via E-mail]] | + | **Office Personnel Information - **To view voicemails (once turned on) In Gmail you will switch back and forth between email accounts using the lower Google letter. It will open in a new tab that you can keep open (without closing your email) |
| - | * Videos | + | * [[https://www.loom.com/share/8acf72c129434a0595b9c273570a9075|How to add building mailbox]] |
| - | * [[https://drive.google.com/file/d/1HZXUUm8kycWP8oOhY-4WZ3rxxWoO21z2/view?usp=sharing|Using Web interface with a headset to answer and transfer calls]] | + | * [[https://www.loom.com/share/086b298c9dad42a58ca1057d60f7177e|How to Create Bookmark for Building Mailbox]] |
| - | * [[https://support.goto.com/jive/help/video-how-to-transfer-a-call-directly-to-voicemail-1-14|How to Transfer a Call Directly to Voicemail (1:14)]] | + | |
| - | * Quick tips: | + | |
| - | * To Transfer a Call Directly to any Voicemail, just add 0 before the extension when you transfer. | + | |
| - | * To Pick up a call from another phone dial *97 Then the extension # of the phone you want to answer. | + | |
| - | * [[https://docs.google.com/document/d/11ueUeJEdr6bISwcBjma88D4hhusUEZdki5ISxsoIO3M/edit?usp=sharing|Instructions for how to Transfer Calls - Multiple Methods]] | + | |
| - | * Office Personal information | + | |
| - | * [[https://drive.google.com/file/d/1G39Eu_XfysqeAN0j98_HdzFoaQaR239M/view?usp=sharing|Proxy to Groupwise mailboxes for voice mail messages]]- Video | + | |
| - | * [[https://docs.google.com/document/d/1OhmiEGfhqv8vkIzfkLBmLBudR51nrBP_rERpCpAFbr0/edit|Access building Attendance and Main Voicemail box]]- Text | + | |
| - | * [[https://drive.google.com/drive/folders/0B-w7zCqtSqO_aVdJOXlBOUVrZHc|Notifications for Attendance and Main Voicemail Box]]- Video | + | |
| Do you have more questions? [[https://support.goto.com/jive|https://support.goto.com/jive]] | Do you have more questions? [[https://support.goto.com/jive|https://support.goto.com/jive]] | ||
phones_voicemail.1580133257.txt.gz · Last modified: 2020/01/27 08:54 by jpelletier
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