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home [2019/10/25 07:43]
home [2022/03/25 10:47] (current)
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 Your Lowell Technology Team Your Lowell Technology Team
-|  Tech. Director \\ Network Administrator| ​  \\ Instructional ​Tech.|  Desktop Support \\ End User Support| ​ Device Support \\ End User Support|+|  Tech. Director \\ Network Administrator| ​  \\ Instructional ​Technology|  Desktop Support \\ End User Support| ​ Device Support \\ End User Support|
 |**Eric** |**Julie** |**Jason** |**Jack** | |**Eric** |**Julie** |**Jason** |**Jack** |
 Get HELP by following the flow below. Get HELP by following the flow below.
   - **General questions:​** [[http://​|Tech Wiki]] (you are here, try a search)   - **General questions:​** [[http://​|Tech Wiki]] (you are here, try a search)
   - **Specific problems: ** [[https://​​KBFAQTree.jsp?​menuFlag=ssp|Sysaid FAQ'​s]] (Use the search)   - **Specific problems: ** [[https://​​KBFAQTree.jsp?​menuFlag=ssp|Sysaid FAQ'​s]] (Use the search)
   - **Chat with a live tech: ** [[https://​​ChatEnduserWelcomePage.jsp|Sysaid Chat with a tech]] or Groupwise Messenger   - **Chat with a live tech: ** [[https://​​ChatEnduserWelcomePage.jsp|Sysaid Chat with a tech]] or Groupwise Messenger
-  - **File a Tech. request: ** [[https://​​servicePortal/#​|Sysaid Tech Request]]+  - **File a Tech. request: **Via theicon on your desktop or laptop.
   - **Email: ** [[|]]   - **Email: ** [[|]]
-  - **Last resort;​** ​ call Tech support x2891 +  - <​font ​inherit/inherit;;#c0392b;;​inherit>​**Emergencies;​** call Tech support __//**x2891**//__</font>
-<​font ​28px/inherit;;#ff0000;;​inherit>​**Welcome Back 2019-2020**</font>​[[https:​//​1Fp-leqKrbytw8mIAs__kWCvP5eM1B2oWAwIjPK-X5eA/​edit?​usp=sharing|Click this link to the document that you need to read]]+
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-<font 18px/inherit;;#​ff0000;;​inherit>​**Groupwise **</font>​looks different, how can I change it back or learn about the new features?+[[​document/​d/​1ftB0AU3h_5hgs7hu6iJlOSpOO6I7FxOBHW0QTAyKVSs/​edit|Smartpass notifications not working---FIX]]
-  * There are a lot of great new features to GW 18, they just take a moment to get used to how they workThe biggest change is the quick response bar at the bottom of emailsThis feature **ALWAYS defaults to reply all**. It does not matter if you select reply or reply all. We suggest that you ALWAYS hover over the "​heads"​ to view the recipients. The arrow to the right will allow you to edit the recipients.+[[https://​​document/​d/​1_7QAvKUHpXnA8DkZllq5AATEMKZ737Iw-cVOIBrAICs/​edit|Clever Setup guide]]
-[[https://​​file/​d/​1XLowX867lCrRuPODWqsUEoAbtJK18IWn/​view?​usp=sharing|Julie'​s What's New Video]]+[[:chromebooks|BYOD, 1-2-1, Virtual Chromebook answers to your questions]]
-[[​v=1lgFM5BcxRU|Watch the "​What'​s new?" Video]] +[[|FAX FROM YOUR PHONE IS NOW AVAILABLE!]]
- - Official Video +
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-[[​v=Y_hu-ZxO04k|Watch the "What is conversation threading"​ Video]] +
- - Official Video +
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-<font 14px/​Arial,​Helvetica,​sans-serif;;​null;;​inherit>​**Youtube** videos being **blocked**?</​font> ​ - [[​185277|In Chrome, you must be signed in AND have syncing data turned on.]] +[[|Saying goodbye to Flash in Chrome]]
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-[[https://​​document/​d/​1umC3uKPhamq_ruBJQjK7H_Gl9r2Fca4zToOGFDykrqs/edit|I don't have all my icons or Network drives and the login screen looked different ​]](A Reboot didn't fix it)+
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home.1572003833.txt.gz · Last modified: 2019/10/25 07:43 by jasonw