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home [2019/10/25 07:43]
home [2023/11/14 13:54] (current)
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 Your Lowell Technology Team Your Lowell Technology Team
- Tech. Director ​\\ Network Administrator|   ​\\ ​Instructional Tech.|  Desktop Support \\ End User Support| ​ Device Support \\ End User Support| +  ​\\ Instructional Technology|   ​\\ ​Network Administrator|  Desktop Support \\ End User Support| ​ Device Support \\ End User Support| 
-|**Eric** |**Julie** |**Jason** |**Jack** | +|**Julie** |**Jason** |**Jack** |**Aaron Haggerty** | 
 Get HELP by following the flow below. Get HELP by following the flow below.
   - **General questions:​** [[http://​|Tech Wiki]] (you are here, try a search)   - **General questions:​** [[http://​|Tech Wiki]] (you are here, try a search)
-  - **Specific ​problems: ** [[https://​​KBFAQTree.jsp?​menuFlag=ssp|Sysaid FAQ'​s]] (Use the search) +  - **Common ​problems: ** [[https://​​KBFAQTree.jsp?​menuFlag=ssp|Sysaid FAQ'​s]] (Use the search) 
-  - **Chat with a live tech: ** [[https://​​ChatEnduserWelcomePage.jsp|Sysaid Chat with a tech]] or Groupwise Messenger +  - **File a Tech. request: **Via the icon on your desktop or laptop.
-  - **File a Tech. request: ** [[https://​​servicePortal/#​|Sysaid Tech Request]]+
   - **Email: ** [[|]]   - **Email: ** [[|]]
-  - **Last resort;​** ​ call Tech support x2891 +  - <​font ​inherit/inherit;;#c0392b;;​inherit>​**Emergencies;​** call Tech support __//**x2891**//__</font>
-<​font ​28px/inherit;;#ff0000;;​inherit>​**Welcome Back 2019-2020**</font>​[[https:​//​1Fp-leqKrbytw8mIAs__kWCvP5eM1B2oWAwIjPK-X5eA/​edit?​usp=sharing|Click this link to the document that you need to read]]+
-{{:hot-topics-icon.jpg?​nolink&​500x154|hot-topics-icon.jpg}}+[[​las_wireless_network_wifi|NEW Wi-Fi Onboarding instructions]]
----- +[[|FIX Chrome not opening Email LINKS (IC and others)]]
- +
-<font 18px/​inherit;;#​ff0000;;​inherit>​**Groupwise **</​font>​looks different, how can I change it back or learn about the new features? +
- +
-  * There are a lot of great new features to GW 18, they just take a moment to get used to how they work. The biggest change is the quick response bar at the bottom of emails. This feature **ALWAYS defaults to reply all**. It does not matter if you select reply or reply all. We suggest that you ALWAYS hover over the "​heads"​ to view the recipients. The arrow to the right will allow you to edit the recipients. +
- +
-[[​view?​usp=sharing|Julie'​s What's New Video]] +
- +
-[[https://​​watch?​v=1lgFM5BcxRU|Watch the "​What'​s new?" Video]] +
- Official Video +
- +
-[[https://​​watch?​v=Y_hu-ZxO04k|Watch the "What is conversation threading"​ Video]] +
- - Official Video +
- +
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-**F11**  ​Tech Help Desk (tech request) is **not working?**  Open your Lowell Staff Applications and run **FIX**  Technology Help Desk.+[[https://​​document/​d/​1ftB0AU3h_5hgs7hu6iJlOSpOO6I7FxOBHW0QTAyKVSs/​edit|Smartpass notifications ​not working---FIX]]
-----+[[https://​​document/​d/​1_7QAvKUHpXnA8DkZllq5AATEMKZ737Iw-cVOIBrAICs/​edit|Clever Setup guide]]
-<font 14px/​Arial,​Helvetica,​sans-serif;;​null;;​inherit>​**Youtube** videos being **blocked**?</​font> ​ - [[​chrome/answer/185277|In Chrome, you must be signed in AND have syncing data turned on.]]+[[​document/d/12LAj9t60vbmFcyGqjPqH8WgVnqrnZqTTm3lglLuXJ8c/​edit?​usp=share_link|FAX FROM YOUR PHONE IS NOW AVAILABLE!]]
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-[[|I don't have all my icons or Network drives and the login screen looked different ​]](A Reboot didn't fix it)+[[|Saying goodbye to Flash in Chrome]]
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home.1572003833.txt.gz · Last modified: 2019/10/25 07:43 by jasonw