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Your Lowell Technology Team
| Tech. Director Network Administrator | Instructional Tech. | Desktop Support End User Support | Device / End User Support |
| Eric | Julie | Jason | Jack |
 |  |  |  |
Get HELP by following the flow below.
- General questions: Tech Wiki (you are here, try a search)
- Specific problems: Sysaid FAQ's (Use the search)
- Chat with a live tech: Sysaid Chat with a tech or Groupwise Messenger
- File a Tech. request: Sysaid Tech Request
- Last resort; call Tech support x2891
Welcome Back 2019-2020Click this link to the document that you need to read
Groupwise looks different, how can I change it back or learn about the new features?
- There are a lot of great new features to GW 18, they just take a moment to get used to how they work. The biggest change is the quick response bar at the bottom of emails. This feature ALWAYS defaults to reply all. It does not matter if you select reply or reply all. We suggest that you ALWAYS hover over the “heads” to view the recipients. The arrow to the right will allow you to edit the recipients.
Watch the "What's new?" Video - Official Video
Watch the "What is conversation threading" Video - Official Video
Turn off Conversation threading TOOLS→OPTIONS→ENVIRONMENT→Uncheck ENABLE CONVERSATION THREADING
F11 / Tech Help Desk (tech request) is not working? Open your Lowell Staff Applications and run FIX Technology Help Desk.
Youtube videos being blocked? - In Chrome, you must be signed in AND have syncing data turned on.
I don't have all my icons or Network drives and the login screen looked different (A Reboot didn't fix it)
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