User Tools

Site Tools


home

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision
Previous revision
home [2019/10/25 07:34]
jasonw
home [2023/12/18 06:46] (current)
admin
Line 1: Line 1:
 Your Lowell Technology Team Your Lowell Technology Team
  
-|Tech Director / Network ​Admin.|Instructional Tech.|Desktop Support|Device Support| +  \\ Instructional Technology| ​  ​\\ ​Network ​Administrator Desktop ​Support \\ End User Support| ​ Device ​Support \\ End User Support| 
-|Eric|Julie|Jason|Jack| +|**Julie** |**Jason** |**Jack** |**Aaron** ​
-|{{:ex.jpg?​nolink&​140x187|ex.jpg}}|{{:julie.jpg?​nolink&​140x187|julie.jpg}}|{{:jay.jpg?​nolink&​140x187|jay.jpg}}|{{:jack.jpg?​nolink&​140x187|jack.jpg}}|+|{{:julie.jpg?​nolink&​175x234|julie.jpg}}|{{:jay.jpg?​nolink&​175x234|jay.jpg}}|{{:jack.jpg?​nolink&​175x234|jack.jpg}}|{{:aaron.jpg?​nolink&​175x233|aaron.jpg}}|
  
 +<​code>​
 Get HELP by following the flow below. Get HELP by following the flow below.
 +</​code>​
  
   - **General questions:​** [[http://​techwiki.lowellschools.com|Tech Wiki]] (you are here, try a search)   - **General questions:​** [[http://​techwiki.lowellschools.com|Tech Wiki]] (you are here, try a search)
-  - **Specific ​problems: ** [[https://​lowellareaschools.sysaidit.com/​KBFAQTree.jsp?​menuFlag=ssp|Sysaid FAQ'​s]] (Use the search) +  - **Common ​problems: ** [[https://​lowellareaschools.sysaidit.com/​KBFAQTree.jsp?​menuFlag=ssp|Sysaid FAQ'​s]] (Use the search) 
-  - **Chat with a live tech: ** [[https://​lowellareaschools.sysaidit.com/​ChatEnduserWelcomePage.jsp|Sysaid Chat with a tech]] or Groupwise Messenger +  - **File a Tech. request: **Via the icon on your desktop or laptop.
-  - **File a Tech. request: ** [[https://​lowellareaschools.sysaidit.com/​servicePortal/#​|Sysaid Tech Request]]+
   - **Email: ** [[lastechsupport@lowellschools.com|]]   - **Email: ** [[lastechsupport@lowellschools.com|]]
-  - **Last resort;​** ​ call Tech support x2891 +  - <​font ​inherit/inherit;;#c0392b;;​inherit>​**Emergencies;​** call Tech support __//**x2891**//__</font>
-<​font ​28px/inherit;;#ff0000;;​inherit>​**Welcome Back 2019-2020**</font>​[[https:​//docs.google.com/document/d/​1Fp-leqKrbytw8mIAs__kWCvP5eM1B2oWAwIjPK-X5eA/​edit?​usp=sharing|Click this link to the document that you need to read]]+
  
-----+​​​​{{:​hot-topics-icon.jpg?​nolink&​500x154|hot-topics-icon.jpg}}
  
-{{:hot-topics-icon.jpg?​nolink&​500x154|hot-topics-icon.jpg}}+[[http://techwiki.lowellschools.com/​las_wireless_network_wifi|NEW Wi-Fi Onboarding instructions]]
  
----- +[[https://ithelp.brown.edu/kb/articles/open-email-links-with-gmail-in-chrome|FIX Chrome not opening Email LINKS (IC and others)]]
- +
-<font 18px/​inherit;;#​ff0000;;​inherit>​**Groupwise **</​font>​looks different, how can I change it back or learn about the new features? +
- +
-  * There are a lot of great new features to GW 18, they just take a moment to get used to how they work. The biggest change is the quick response bar at the bottom of emails. This feature **ALWAYS defaults to reply all**. It does not matter if you select reply or reply all. We suggest that you ALWAYS hover over the "​heads"​ to view the recipients. The arrow to the right will allow you to edit the recipients. +
- +
-[[https://drive.google.com/file/d/1XLowX867lCrRuPODWqsUEoAbtJK18IWn/​view?​usp=sharing|Julie'​s What's New Video]] +
- +
-[[https://​www.youtube.com/​watch?​v=1lgFM5BcxRU|Watch the "​What'​s new?" Video]] +
- Official Video +
- +
-[[https://​www.youtube.com/​watch?​v=Y_hu-ZxO04k|Watch the "What is conversation threading"​ Video]] +
- - Official Video +
- +
-Turn off Conversation threading TOOLS→OPTIONS→ENVIRONMENT→Uncheck ENABLE CONVERSATION THREADING+
  
 ---- ----
  
-**F11**  ​Tech Help Desk (tech request) is **not working?**  Open your Lowell Staff Applications and run **FIX**  Technology Help Desk.+[[https://​docs.google.com/​document/​d/​1ftB0AU3h_5hgs7hu6iJlOSpOO6I7FxOBHW0QTAyKVSs/​edit|Smartpass notifications ​not working---FIX]]
  
-----+[[https://​docs.google.com/​document/​d/​1_7QAvKUHpXnA8DkZllq5AATEMKZ737Iw-cVOIBrAICs/​edit|Clever Setup guide]]
  
-<font 14px/​Arial,​Helvetica,​sans-serif;;​null;;​inherit>​**Youtube** videos being **blocked**?</​font> ​ - [[https://support.google.com/​chrome/answer/185277|In Chrome, you must be signed in AND have syncing data turned on.]]+[[https://docs.google.com/​document/d/12LAj9t60vbmFcyGqjPqH8WgVnqrnZqTTm3lglLuXJ8c/​edit?​usp=share_link|FAX FROM YOUR PHONE IS NOW AVAILABLE!]]
  
 ---- ----
  
-[[https://docs.google.com/document/d/1umC3uKPhamq_ruBJQjK7H_Gl9r2Fca4zToOGFDykrqs/edit|I don't have all my icons or Network drives and the login screen looked different ​]](A Reboot didn't fix it)+[[https://www.blog.google/products/chrome/saying-goodbye-flash-chrome/|Saying goodbye to Flash in Chrome]]
  
 ---- ----
home.1572003296.txt.gz · Last modified: 2019/10/25 07:34 by jasonw