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home [2019/09/06 11:53]
jasonw
home [2023/12/18 06:46] (current)
admin
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 +Your Lowell Technology Team
  
 +|   \\ Instructional Technology| ​  \\ Network Administrator| ​ Desktop Support \\ End User Support| ​ Device Support \\ End User Support|
 +|**Julie** |**Jason** |**Jack** |**Aaron** |
 +|{{:​julie.jpg?​nolink&​175x234|julie.jpg}}|{{:​jay.jpg?​nolink&​175x234|jay.jpg}}|{{:​jack.jpg?​nolink&​175x234|jack.jpg}}|{{:​aaron.jpg?​nolink&​175x233|aaron.jpg}}|
  
-**Try a <font 14px/​Arial,​Helvetica,​sans-serif;;​inherit;;​inherit>'​Search</​font><​font 14px/​Arial,​Helvetica,​sans-serif;;​inherit;;​inherit>',​ for any keywords in the search box at the topAlso Check out our</font>**  [[https://​lowellareaschools.sysaidit.com/​KBFAQTree.jsp?&​menuFlag=ssp&​notAddingIndexJSP=true#​[object Object]|FAQ]]+<code> 
 +Get HELP by following ​the flow below. 
 +</code>
  
-----+  ​**General questions:​** [[http://​techwiki.lowellschools.com|Tech Wiki]] (you are here, try a search) 
 +  ​**Common problems: ** [[https://​lowellareaschools.sysaidit.com/​KBFAQTree.jsp?​menuFlag=ssp|Sysaid FAQ'​s]] (Use the search) 
 +  ​**File a Tech. request: **Via the icon on your desktop or laptop. 
 +  ​**Email: ** [[lastechsupport@lowellschools.com|]] 
 +  - <font inherit/​inherit;;#​c0392b;;​inherit>​**Emergencies;​** call Tech support __//​**x2891**//​__</​font>​
  
-<font 28px/​inherit;;#​ff0000;;​inherit>​**Welcome Back 2019-2020**</​font>​ [[https://​docs.google.com/​document/​d/​1Fp-leqKrbytw8mIAs__kWCvP5eM1B2oWAwIjPK-X5eA/edit?usp=sharing|Click this link to the document that you need to read]]+​​​​{{:hot-topics-icon.jpg?nolink&​500x154|hot-topics-icon.jpg}}
  
-Steps to get tech help+[[http://​techwiki.lowellschools.com/​las_wireless_network_wifi|NEW Wi-Fi Onboarding instructions]]
  
-  - Tech Wiki (you are here, try a search) +[[https://ithelp.brown.edu/kb/articles/open-email-links-with-gmail-in-chrome|FIX Chrome not opening Email LINKS (IC and others)]]
-  - [[https://lowellareaschools.sysaidit.com/KBFAQTree.jsp?​menuFlag=ssp|Sysaid FAQ'​s]] +
-  - [[https://lowellareaschools.sysaidit.com/​ChatEnduserWelcomePage.jsp|Sysaid Chat with a tech]] or Groupwise Messenger, Chat with a tech +
-  ​[[https://​lowellareaschools.sysaidit.com/​servicePortal/#​|Sysaid Tech Request]] +
-  - Call Tech support x2891+
  
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-{{:hot-topics-icon.jpg?​nolink&​500x154|hot-topics-icon.jpg}}+[[https://docs.google.com/​document/​d/​1ftB0AU3h_5hgs7hu6iJlOSpOO6I7FxOBHW0QTAyKVSs/​edit|Smartpass notifications not working---FIX]]
  
-----+[[https://​docs.google.com/​document/​d/​1_7QAvKUHpXnA8DkZllq5AATEMKZ737Iw-cVOIBrAICs/​edit|Clever Setup guide]]
  
-<font 18px/​inherit;;#​ff0000;;​inherit>​**Groupwise **</​font>​looks different, how can I change it back or learn about the new features? +[[https://docs.google.com/​document/d/12LAj9t60vbmFcyGqjPqH8WgVnqrnZqTTm3lglLuXJ8c/edit?usp=share_link|FAX FROM YOUR PHONE IS NOW AVAILABLE!]]
- +
-  * There are a lot of great new features to GW 18, they just take a moment to get used to how they work. The biggest change is the quick response bar at the bottom of emails. This feature **ALWAYS defaults to reply all**. It does not matter if you select reply or reply all. We suggest that you ALWAYS hover over the "​heads"​ to view the recipients. The arrow to the right will allow you to edit the recipients. +
- +
-[[https://drive.google.com/​file/d/1XLowX867lCrRuPODWqsUEoAbtJK18IWn/view?usp=sharing|Julie'​s What's New Video]] +
- +
-[[https://​www.youtube.com/​watch?​v=1lgFM5BcxRU|Watch the "​What'​s new?" Video]] +
- - Official Video +
- +
-[[https://​www.youtube.com/​watch?​v=Y_hu-ZxO04k|Watch the "What is conversation threading"​ Video]] +
- - Official Video +
- +
-Turn off Conversation threading TOOLS→OPTIONS→ENVIRONMENT→Uncheck ENABLE CONVERSATION THREADING+
  
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-**F11**  ​Tech Help Desk (tech request) is **not working?​** ​ Open your Lowell Staff Applications and run **FIX** ​ Technology Help Desk.+[[https://www.blog.google/​products/​chrome/​saying-goodbye-flash-chrome/​|Saying goodbye to Flash in Chrome]]
  
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-<font 14px/​Arial,​Helvetica,​sans-serif;;​null;;​inherit>​**Youtube** videos being **blocked**?</​font> ​ - [[https://support.google.com/chrome/​answer/​185277|In Chrome, you must be signed in AND have syncing data turned on.]]+[[https://twitter.com/LAS_Technology|{{:​stucco-twitter-64px.png?​nolink&​64x64}}]] Follow us to stay informed
  
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- +
-[[https://​docs.google.com/​document/​d/​1umC3uKPhamq_ruBJQjK7H_Gl9r2Fca4zToOGFDykrqs/​edit|I don't have all my icons or Network drives and the login screen looked different ]](A Reboot didn't fix it) +
- +
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- +
-[[https://​twitter.com/​LAS_Technology|{{:​stucco-twitter-64px.png?​nolink&​64x64}}]] Follow us to stay informed+
  
  
home.1567785180.txt.gz · Last modified: 2019/09/06 11:53 by jasonw