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home [2019/08/07 11:24]
jasonw
home [2023/12/18 06:46] (current)
admin
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 +Your Lowell Technology Team
  
 +|   \\ Instructional Technology| ​  \\ Network Administrator| ​ Desktop Support \\ End User Support| ​ Device Support \\ End User Support|
 +|**Julie** |**Jason** |**Jack** |**Aaron** |
 +|{{:​julie.jpg?​nolink&​175x234|julie.jpg}}|{{:​jay.jpg?​nolink&​175x234|jay.jpg}}|{{:​jack.jpg?​nolink&​175x234|jack.jpg}}|{{:​aaron.jpg?​nolink&​175x233|aaron.jpg}}|
  
-**Try a <font 14px/​Arial,​Helvetica,​sans-serif;;​inherit;;​inherit>'​Search</​font><​font 14px/​Arial,​Helvetica,​sans-serif;;​inherit;;​inherit>',​ for any keywords in the search box at the topAlso Check out our</font>**  [[https://​lowellareaschools.sysaidit.com/​KBFAQTree.jsp?&​menuFlag=ssp&​notAddingIndexJSP=true#​[object Object]|FAQ]]+<code> 
 +Get HELP by following ​the flow below. 
 +</code>
  
-----+  ​**General questions:​** [[http://​techwiki.lowellschools.com|Tech Wiki]] (you are here, try a search) 
 +  ​**Common problems: ** [[https://​lowellareaschools.sysaidit.com/​KBFAQTree.jsp?​menuFlag=ssp|Sysaid FAQ'​s]] (Use the search) 
 +  ​**File a Tech. request: **Via the icon on your desktop or laptop. 
 +  ​**Email: ** [[lastechsupport@lowellschools.com|]] 
 +  - <font inherit/​inherit;;#​c0392b;;​inherit>​**Emergencies;​** call Tech support __//​**x2891**//​__</​font>​
  
-<font 28px/​inherit;;#​ff0000;;​inherit>​**Welcome Back 2019-2020**</​font>​ [[https://​docs.google.com/​document/​d/​1Fp-leqKrbytw8mIAs__kWCvP5eM1B2oWAwIjPK-X5eA/edit?usp=sharing|Welcome Back 2019-2020]]+​​​​{{:hot-topics-icon.jpg?nolink&​500x154|hot-topics-icon.jpg}}
  
-----+[[http://​techwiki.lowellschools.com/​las_wireless_network_wifi|NEW Wi-Fi Onboarding instructions]]
  
-{{:​hot-topics-icon.jpg?​nolink&​500x154|hot-topics-icon.jpg}} +[[https://ithelp.brown.edu/kb/articles/open-email-links-with-gmail-in-chrome|FIX Chrome not opening Email LINKS (IC and others)]]
- +
-<font 18px/​inherit;;#​ff0000;;​inherit>​**Groupwise**</​font>​looks different, how can I change it back or learn about the new features? +
- +
-  * There are a lot of great new features to GW 18, they just take a moment to get used to how they work. The biggest change is the quick response bar at the bottom of emails. This feature **ALWAYS defaults to reply all**. It does not matter if you select reply or reply all. We suggest that you ALWAYS hover over the "​heads"​ to view the recipients. The arrow to the right will allow you to edit the recipients. +
- +
-[[https://drive.google.com/file/d/1XLowX867lCrRuPODWqsUEoAbtJK18IWn/​view?​usp=sharing|Julie'​s What's New Video]] +
- +
-[[https://​www.youtube.com/​watch?​v=1lgFM5BcxRU|Watch the "​What'​s new?" Video]] ​Official Video +
- +
-[[https://​www.youtube.com/​watch?​v=Y_hu-ZxO04k|Watch the "What is conversation threading"​ Video]] - Official Video +
- +
-Turn off Conversation threading TOOLS→OPTIONS→ENVIRONMENT→Uncheck ENABLE CONVERSATION THREADING+
  
 ---- ----
  
-**F11**  ​Tech Help Desk (tech request) is **not working?**  Open your Lowell Staff Applications and run **FIX**  Technology Help Desk.+[[https://​docs.google.com/​document/​d/​1ftB0AU3h_5hgs7hu6iJlOSpOO6I7FxOBHW0QTAyKVSs/​edit|Smartpass notifications ​not working---FIX]]
  
-----+[[https://​docs.google.com/​document/​d/​1_7QAvKUHpXnA8DkZllq5AATEMKZ737Iw-cVOIBrAICs/​edit|Clever Setup guide]]
  
-<font 14px/​Arial,​Helvetica,​sans-serif;;​null;;​inherit>​**Youtube** videos being **blocked**?</​font> ​ - [[https://support.google.com/​chrome/answer/185277|In Chrome, you must be signed in AND have syncing data turned on.]]+[[https://docs.google.com/​document/d/12LAj9t60vbmFcyGqjPqH8WgVnqrnZqTTm3lglLuXJ8c/​edit?​usp=share_link|FAX FROM YOUR PHONE IS NOW AVAILABLE!]]
  
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-[[https://docs.google.com/document/d/1umC3uKPhamq_ruBJQjK7H_Gl9r2Fca4zToOGFDykrqs/edit|I don't have all my icons or Network drives and the login screen looked different ​]](A Reboot didn't fix it)+[[https://www.blog.google/products/chrome/saying-goodbye-flash-chrome/|Saying goodbye to Flash in Chrome]]
  
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 [[https://​twitter.com/​LAS_Technology|{{:​stucco-twitter-64px.png?​nolink&​64x64}}]] Follow us to stay informed [[https://​twitter.com/​LAS_Technology|{{:​stucco-twitter-64px.png?​nolink&​64x64}}]] Follow us to stay informed
 +
 +\\
  
  
home.1565191483.txt.gz · Last modified: 2019/08/07 11:24 by jasonw