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home [2019/08/07 11:20] jasonw |
home [2023/12/18 06:46] (current) admin |
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| + | Your Lowell Technology Team | ||
| + | | \\ Instructional Technology| \\ Network Administrator| Desktop Support \\ End User Support| Device Support \\ End User Support| | ||
| + | |**Julie** |**Jason** |**Jack** |**Aaron** | | ||
| + | |{{:julie.jpg?nolink&175x234|julie.jpg}}|{{:jay.jpg?nolink&175x234|jay.jpg}}|{{:jack.jpg?nolink&175x234|jack.jpg}}|{{:aaron.jpg?nolink&175x233|aaron.jpg}}| | ||
| - | **Try a <font 14px/Arial,Helvetica,sans-serif;;inherit;;inherit>'Search</font><font 14px/Arial,Helvetica,sans-serif;;inherit;;inherit>', for any keywords in the search box at the top. Also Check out our</font>** [[https://lowellareaschools.sysaidit.com/KBFAQTree.jsp?&menuFlag=ssp¬AddingIndexJSP=true#[object Object]|FAQ]] | + | <code> |
| + | Get HELP by following the flow below. | ||
| + | </code> | ||
| - | ---- | + | - **General questions:** [[http://techwiki.lowellschools.com|Tech Wiki]] (you are here, try a search) |
| + | - **Common problems: ** [[https://lowellareaschools.sysaidit.com/KBFAQTree.jsp?menuFlag=ssp|Sysaid FAQ's]] (Use the search) | ||
| + | - **File a Tech. request: **Via the icon on your desktop or laptop. | ||
| + | - **Email: ** [[lastechsupport@lowellschools.com|]] | ||
| + | - <font inherit/inherit;;#c0392b;;inherit>**Emergencies;** call Tech support __//**x2891**//__</font> | ||
| - | <font 28px/inherit;;#ff0000;;inherit>**Welcome Back 2019-2020**</font> [[https://docs.google.com/document/d/1Fp-leqKrbytw8mIAs__kWCvP5eM1B2oWAwIjPK-X5eA/edit?usp=sharing|Welcome Back 2019-2020]] | + | {{:hot-topics-icon.jpg?nolink&500x154|hot-topics-icon.jpg}} |
| - | ---- | + | [[http://techwiki.lowellschools.com/las_wireless_network_wifi|NEW Wi-Fi Onboarding instructions]] |
| - | {{:hot-topics-icon.jpg?nolink&500x154|hot-topics-icon.jpg}} | + | [[https://ithelp.brown.edu/kb/articles/open-email-links-with-gmail-in-chrome|FIX Chrome not opening Email LINKS (IC and others)]] |
| ---- | ---- | ||
| - | ---- | + | [[https://docs.google.com/document/d/1ftB0AU3h_5hgs7hu6iJlOSpOO6I7FxOBHW0QTAyKVSs/edit|Smartpass notifications not working---FIX]] |
| - | <font 18px/inherit;;inherit;;inherit>**Groupwise** looks different, how can I change it back or learn about the new features?</font> | + | [[https://docs.google.com/document/d/1_7QAvKUHpXnA8DkZllq5AATEMKZ737Iw-cVOIBrAICs/edit|Clever Setup guide]] |
| - | There are a lot of great new features to GW 18, they just take a moment to get used to how they work. The biggest change is the quick response bar at the bottom of emails. This feature **ALWAYS defaults to reply all**. It does not matter if you select reply or reply all. We suggest that you ALWAYS hover over the "heads" to view the recipients. The arrow to the right will allow you to edit the recipients. | + | [[https://docs.google.com/document/d/12LAj9t60vbmFcyGqjPqH8WgVnqrnZqTTm3lglLuXJ8c/edit?usp=share_link|FAX FROM YOUR PHONE IS NOW AVAILABLE!]] |
| - | + | ||
| - | [[https://drive.google.com/file/d/1XLowX867lCrRuPODWqsUEoAbtJK18IWn/view?usp=sharing|Julie's What's New Video]] | + | |
| - | + | ||
| - | [[https://www.youtube.com/watch?v=1lgFM5BcxRU|Watch the "What's new?" Video]] - Official Video | + | |
| - | + | ||
| - | [[https://www.youtube.com/watch?v=Y_hu-ZxO04k|Watch the "What is conversation threading" Video]] - Official Video | + | |
| - | + | ||
| - | Turn off Conversation threading TOOLS→OPTIONS→ENVIRONMENT→Uncheck ENABLE CONVERSATION THREADING | + | |
| ---- | ---- | ||
| - | **F11** / Tech Help Desk (tech request) is **not working?** Open your Lowell Staff Applications and run **FIX** Technology Help Desk. | + | [[https://www.blog.google/products/chrome/saying-goodbye-flash-chrome/|Saying goodbye to Flash in Chrome]] |
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| - | <font 14px/Arial,Helvetica,sans-serif;;null;;inherit>**Youtube** videos being **blocked**?</font> - [[https://support.google.com/chrome/answer/185277|In Chrome, you must be signed in AND have syncing data turned on.]] | + | [[https://twitter.com/LAS_Technology|{{:stucco-twitter-64px.png?nolink&64x64}}]] Follow us to stay informed |
| - | ---- | + | \\ |
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| - | [[https://docs.google.com/document/d/1umC3uKPhamq_ruBJQjK7H_Gl9r2Fca4zToOGFDykrqs/edit|I don't have all my icons or Network drives and the login screen looked different ]](A Reboot didn't fix it) | + | |
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| - | ---- | + | |
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| - | [[https://twitter.com/LAS_Technology|{{:stucco-twitter-64px.png?nolink&64x64}}]] Follow us to stay informed | + | |
home.1565191208.txt.gz · Last modified: 2019/08/07 11:20 by jasonw
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