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home [2019/07/12 14:13]
jasonw
home [2019/09/06 12:32] (current)
jasonw
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 +Get HELP by following the flow below.
  
 +  - **General questions:​** [[http://​techwiki.lowellschools.com|Tech Wiki]] (you are here, try a search)
 +  - **Specific problems: ** [[https://​lowellareaschools.sysaidit.com/​KBFAQTree.jsp?​menuFlag=ssp|Sysaid FAQ'​s]] (Use the search)
 +  - **Chat with a live tech: ** [[https://​lowellareaschools.sysaidit.com/​ChatEnduserWelcomePage.jsp|Sysaid Chat with a tech]] or Groupwise Messenger
 +  - **File a Tech. request: ** [[https://​lowellareaschools.sysaidit.com/​servicePortal/#​|Sysaid Tech Request]]
 +  - **Email: ** [[lastechsupport@lowellschools.com|]]
 +  - **Last resort;​** ​ call Tech support x2891
 +<font 28px/​inherit;;#​ff0000;;​inherit>​**Welcome Back 2019-2020**</​font>​[[https://​docs.google.com/​document/​d/​1Fp-leqKrbytw8mIAs__kWCvP5eM1B2oWAwIjPK-X5eA/​edit?​usp=sharing|Click this link to the document that you need to read]]
  
-**Try a <font 14px/​Arial,​Helvetica,​sans-serif;;​inherit;;​inherit>'​Search</​font><​font 14px/​Arial,​Helvetica,​sans-serif;;​inherit;;​inherit>',​ for any keywords in the search box at the top.</​font>​**+---- 
 + 
 +{{:​hot-topics-icon.jpg?​nolink&​500x154|hot-topics-icon.jpg}}
  
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-Check out our [[https://lowellareaschools.sysaidit.com/​KBFAQTree.jsp?&​menuFlag=ssp&​notAddingIndexJSP=true#​[object Object]|FAQ]]+<font 18px/inherit;;#​ff0000;;​inherit>​**Groupwise **</font>​looks different, how can I change it back or learn about the new features?
  
-{{:​hot-topics-icon.jpg?​nolink&​500x154|hot-topics-icon.jpg}}+  * There are a lot of great new features to GW 18, they just take a moment to get used to how they workThe biggest change is the quick response bar at the bottom of emails. This feature **ALWAYS defaults to reply all**. It does not matter if you select reply or reply all. We suggest that you ALWAYS hover over the "​heads"​ to view the recipients. The arrow to the right will allow you to edit the recipients.
  
-<font 18px/inherit;;​inherit;;​inherit>​**Groupwise** looks different, how can I change it back or learn about the new features?<​/font>+[[https://drive.google.com/​file/​d/​1XLowX867lCrRuPODWqsUEoAbtJK18IWn/​view?​usp=sharing|Julie'​s What's New Video]]
  
-  - [[https://​www.youtube.com/​watch?​v=1lgFM5BcxRU|Watch the "Whats new?" Video]] +[[https://​www.youtube.com/​watch?​v=1lgFM5BcxRU|Watch the "What'​s ​new?" Video]] 
-  - [[https://​www.youtube.com/​watch?​v=Y_hu-ZxO04k|Watch the "What is conversation threading"​ Video]] + ​- ​Official Video 
-  - Turn off Conversation threading TOOLS→OPTIONS→ENVIROMENTuncheck ​ENABLE CONVERSATION THREADING+ 
 +[[https://​www.youtube.com/​watch?​v=Y_hu-ZxO04k|Watch the "What is conversation threading"​ Video]] 
 + ​- ​Official Video 
 + 
 +Turn off Conversation threading TOOLS→OPTIONS→ENVIRONMENTUncheck ​ENABLE CONVERSATION THREADING 
 + 
 +---- 
 + 
 +**F11** ​ / Tech Help Desk (tech request) is **not working?​** ​ Open your Lowell Staff Applications and run **FIX** ​ Technology Help Desk. 
 + 
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 + 
 +<font 14px/​Arial,​Helvetica,​sans-serif;;​null;;​inherit>​**Youtube** videos being **blocked**?</​font> ​ - [[https://​support.google.com/​chrome/​answer/​185277|In Chrome, you must be signed in AND have syncing data turned on.]] 
 + 
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-[[https://​docs.google.com/​document/​d/​1umC3uKPhamq_ruBJQjK7H_Gl9r2Fca4zToOGFDykrqs/​edit|I don't have all my icons or Network drives and the login screen looked different ]](A Reboot ​didnt fix it) \\ <font 14px/​Arial,​Helvetica,​sans-serif;;​null;;​inherit>​Youtube videos being blocked?</​font> ​ - [[https://​support.google.com/​chrome/​answer/​185277|In Chrome, you must be signed in AND have syncing data turned on.]]+[[https://​docs.google.com/​document/​d/​1umC3uKPhamq_ruBJQjK7H_Gl9r2Fca4zToOGFDykrqs/​edit|I don't have all my icons or Network drives and the login screen looked different ]](A Reboot ​didn'​t ​fix it)
  
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home.1562955229.txt.gz · Last modified: 2019/07/12 14:13 by jasonw