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home [2020/08/24 10:21]
jasonw
home [2023/12/18 06:46] (current)
admin
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 Your Lowell Technology Team Your Lowell Technology Team
  
- Tech. Director ​\\ Network Administrator|   ​\\ ​Instructional Technology|  Desktop Support \\ End User Support| ​ Device Support \\ End User Support| +  ​\\ Instructional Technology|   ​\\ ​Network Administrator|  Desktop Support \\ End User Support| ​ Device Support \\ End User Support| 
-|**Eric** |**Julie** |**Jason** |**Jack** | +|**Julie** |**Jason** |**Jack** |**Aaron** | 
-|{{:ex.jpg?​nolink&​175x234|ex.jpg}}|{{:julie.jpg?​nolink&​175x234|julie.jpg}}|{{:jay.jpg?​nolink&​175x234|jay.jpg}}|{{:jack.jpg?​nolink&​175x234|jack.jpg}}|+|{{:julie.jpg?​nolink&​175x234|julie.jpg}}|{{:jay.jpg?​nolink&​175x234|jay.jpg}}|{{:jack.jpg?​nolink&​175x234|jack.jpg}}|{{:aaron.jpg?​nolink&​175x233|aaron.jpg}}|
  
 <​code>​ <​code>​
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   - **General questions:​** [[http://​techwiki.lowellschools.com|Tech Wiki]] (you are here, try a search)   - **General questions:​** [[http://​techwiki.lowellschools.com|Tech Wiki]] (you are here, try a search)
-  - **Specific ​problems: ** [[https://​lowellareaschools.sysaidit.com/​KBFAQTree.jsp?​menuFlag=ssp|Sysaid FAQ'​s]] (Use the search) +  - **Common ​problems: ** [[https://​lowellareaschools.sysaidit.com/​KBFAQTree.jsp?​menuFlag=ssp|Sysaid FAQ'​s]] (Use the search) 
-  - **Chat with a live tech: ** [[https://​lowellareaschools.sysaidit.com/​ChatEnduserWelcomePage.jsp|Sysaid Chat with a tech]] or Groupwise Messenger +  - **File a Tech. request: **Via the icon on your desktop or laptop.
-  - **File a Tech. request: ** [[https://​lowellareaschools.sysaidit.com/​servicePortal/#​|Sysaid Tech Request]]+
   - **Email: ** [[lastechsupport@lowellschools.com|]]   - **Email: ** [[lastechsupport@lowellschools.com|]]
   - <font inherit/​inherit;;#​c0392b;;​inherit>​**Emergencies;​** call Tech support __//​**x2891**//​__</​font>​   - <font inherit/​inherit;;#​c0392b;;​inherit>​**Emergencies;​** call Tech support __//​**x2891**//​__</​font>​
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 ​​​​{{:​hot-topics-icon.jpg?​nolink&​500x154|hot-topics-icon.jpg}} ​​​​{{:​hot-topics-icon.jpg?​nolink&​500x154|hot-topics-icon.jpg}}
  
-----+[[http://​techwiki.lowellschools.com/​las_wireless_network_wifi|NEW Wi-Fi Onboarding instructions]]
  
-[[:chromebooks|BYOD,​ 1-2-1, Virtual Chromebook answers to your questions]]+[[https://​ithelp.brown.edu/​kb/​articles/​open-email-links-with-gmail-in-chrome|FIX Chrome not opening Email LINKS (IC and others)]]
  
-[[http://​techwiki.lowellschools.com/​phones_voicemail|NEW PHONE SYSTEM 2020]]+----
  
-[[https://​docs.google.com/​document/​d/​1N7pQ0ngBYu4T9FVqx6PAsi98tejU42KYKSDg87Br-9w/edit#|FAX FROM YOUR PHONE IS NOW AVAILABLE!]]+[[https://​docs.google.com/​document/​d/​1ftB0AU3h_5hgs7hu6iJlOSpOO6I7FxOBHW0QTAyKVSs/edit|Smartpass notifications not working---FIX]]
  
-----+[[https://​docs.google.com/​document/​d/​1_7QAvKUHpXnA8DkZllq5AATEMKZ737Iw-cVOIBrAICs/​edit|Clever Setup guide]]
  
-**F11**  ​Tech Help Desk (tech request) is **not working?​** ​ Open your Lowell Staff Applications and run **FIX** ​ Technology Help Desk.+[[https://docs.google.com/​document/​d/​12LAj9t60vbmFcyGqjPqH8WgVnqrnZqTTm3lglLuXJ8c/​edit?​usp=share_link|FAX FROM YOUR PHONE IS NOW AVAILABLE!]]
  
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home.1598278894.txt.gz · Last modified: 2020/08/24 10:21 by jasonw