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home [2020/01/22 07:30] jasonw |
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| Your Lowell Technology Team | Your Lowell Technology Team | ||
| - | | Tech. Director \\ Network Administrator| \\ Instructional Technology| Desktop Support \\ End User Support| Device Support \\ End User Support| | + | | \\ Instructional Technology| \\ Network Administrator| Desktop Support \\ End User Support| Device Support \\ End User Support| |
| - | |**Eric** |**Julie** |**Jason** |**Jack** | | + | |**Julie** |**Jason** |**Jack** |**Aaron** | |
| - | |{{:ex.jpg?nolink&175x234|ex.jpg}}|{{:julie.jpg?nolink&175x234|julie.jpg}}|{{:jay.jpg?nolink&175x234|jay.jpg}}|{{:jack.jpg?nolink&175x234|jack.jpg}}| | + | |{{:julie.jpg?nolink&175x234|julie.jpg}}|{{:jay.jpg?nolink&175x234|jay.jpg}}|{{:jack.jpg?nolink&175x234|jack.jpg}}|{{:aaron.jpg?nolink&175x233|aaron.jpg}}| |
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| - **General questions:** [[http://techwiki.lowellschools.com|Tech Wiki]] (you are here, try a search) | - **General questions:** [[http://techwiki.lowellschools.com|Tech Wiki]] (you are here, try a search) | ||
| - | - **Specific problems: ** [[https://lowellareaschools.sysaidit.com/KBFAQTree.jsp?menuFlag=ssp|Sysaid FAQ's]] (Use the search) | + | - **Common problems: ** [[https://lowellareaschools.sysaidit.com/KBFAQTree.jsp?menuFlag=ssp|Sysaid FAQ's]] (Use the search) |
| - | - **Chat with a live tech: ** [[https://lowellareaschools.sysaidit.com/ChatEnduserWelcomePage.jsp|Sysaid Chat with a tech]] or Groupwise Messenger | + | - **File a Tech. request: **Via the icon on your desktop or laptop. |
| - | - **File a Tech. request: ** [[https://lowellareaschools.sysaidit.com/servicePortal/#|Sysaid Tech Request]] | + | |
| - **Email: ** [[lastechsupport@lowellschools.com|]] | - **Email: ** [[lastechsupport@lowellschools.com|]] | ||
| - | - **Last resort;** call Tech support x2891 | + | - <font inherit/inherit;;#c0392b;;inherit>**Emergencies;** call Tech support __//**x2891**//__</font> |
| {{:hot-topics-icon.jpg?nolink&500x154|hot-topics-icon.jpg}} | {{:hot-topics-icon.jpg?nolink&500x154|hot-topics-icon.jpg}} | ||
| - | ---- | + | [[http://techwiki.lowellschools.com/las_wireless_network_wifi|NEW Wi-Fi Onboarding instructions]] |
| - | [[http://techwiki.lowellschools.com/phones_voicemail|NEW PHONE SYSTEM 2020]] | + | [[https://ithelp.brown.edu/kb/articles/open-email-links-with-gmail-in-chrome|FIX Chrome not opening Email LINKS (IC and others)]] |
| ---- | ---- | ||
| - | [[https://www.blog.google/products/chrome/saying-goodbye-flash-chrome/|Saying goodbye to Flash in Chrome]] | + | [[https://docs.google.com/document/d/1ftB0AU3h_5hgs7hu6iJlOSpOO6I7FxOBHW0QTAyKVSs/edit|Smartpass notifications not working---FIX]] |
| - | ---- | + | [[https://docs.google.com/document/d/1_7QAvKUHpXnA8DkZllq5AATEMKZ737Iw-cVOIBrAICs/edit|Clever Setup guide]] |
| - | <font 18px/inherit;;#ff0000;;inherit>**Groupwise **</font>looks different, how can I change it back or learn about the new features? | + | [[https://docs.google.com/document/d/12LAj9t60vbmFcyGqjPqH8WgVnqrnZqTTm3lglLuXJ8c/edit?usp=share_link|FAX FROM YOUR PHONE IS NOW AVAILABLE!]] |
| - | + | ||
| - | * There are a lot of great new features to GW 18, they just take a moment to get used to how they work. The biggest change is the quick response bar at the bottom of emails. This feature **ALWAYS defaults to reply all**. It does not matter if you select reply or reply all. We suggest that you ALWAYS hover over the "heads" to view the recipients. The arrow to the right will allow you to edit the recipients. | + | |
| - | + | ||
| - | [[https://drive.google.com/file/d/1XLowX867lCrRuPODWqsUEoAbtJK18IWn/view?usp=sharing|Julie's What's New Video]] | + | |
| - | + | ||
| - | [[https://www.youtube.com/watch?v=1lgFM5BcxRU|Watch the "What's new?" Video]] | + | |
| - | - Official Video | + | |
| - | + | ||
| - | [[https://www.youtube.com/watch?v=Y_hu-ZxO04k|Watch the "What is conversation threading" Video]] | + | |
| - | - Official Video | + | |
| - | + | ||
| - | Turn off Conversation threading TOOLS→OPTIONS→ENVIRONMENT→Uncheck ENABLE CONVERSATION THREADING | + | |
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| - | **F11** / Tech Help Desk (tech request) is **not working?** Open your Lowell Staff Applications and run **FIX** Technology Help Desk. | + | [[https://www.blog.google/products/chrome/saying-goodbye-flash-chrome/|Saying goodbye to Flash in Chrome]] |
| - | + | ||
| - | ---- | + | |
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| - | <font 14px/Arial,Helvetica,sans-serif;;null;;inherit>**Youtube** videos being **blocked**?</font> - [[https://support.google.com/chrome/answer/185277|In Chrome, you must be signed in AND have syncing data turned on.]] | + | |
| - | + | ||
| - | ---- | + | |
| - | + | ||
| - | [[https://docs.google.com/document/d/1umC3uKPhamq_ruBJQjK7H_Gl9r2Fca4zToOGFDykrqs/edit|I don't have all my icons or Network drives and the login screen looked different ]](A Reboot didn't fix it) | + | |
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home.1579696205.txt.gz · Last modified: 2020/01/22 07:30 by jasonw
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