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home [2019/10/25 07:39]
home [2021/02/25 07:32]
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 Your Lowell Technology Team Your Lowell Technology Team
-|  Tech. Director \\ Network Administrator| ​  \\ Instructional ​Tech.  ​\\ Desktop / End User Support| ​  ​\\ Device / End User Support|+|  Tech. Director \\ Network Administrator| ​  \\ Instructional ​Technology ​Desktop Support ​\\ End User Support| ​ ​Device Support ​\\ End User Support|
 |**Eric** |**Julie** |**Jason** |**Jack** | |**Eric** |**Julie** |**Jason** |**Jack** |
 Get HELP by following the flow below. Get HELP by following the flow below.
   - **General questions:​** [[http://​|Tech Wiki]] (you are here, try a search)   - **General questions:​** [[http://​|Tech Wiki]] (you are here, try a search)
   - **Specific problems: ** [[https://​​KBFAQTree.jsp?​menuFlag=ssp|Sysaid FAQ'​s]] (Use the search)   - **Specific problems: ** [[https://​​KBFAQTree.jsp?​menuFlag=ssp|Sysaid FAQ'​s]] (Use the search)
   - **Chat with a live tech: ** [[https://​​ChatEnduserWelcomePage.jsp|Sysaid Chat with a tech]] or Groupwise Messenger   - **Chat with a live tech: ** [[https://​​ChatEnduserWelcomePage.jsp|Sysaid Chat with a tech]] or Groupwise Messenger
-  - **File a Tech. request: ** [[https://​​servicePortal/#​|Sysaid Tech Request]]+  - **File a Tech. request: **The bonsai tree icon on your desktop or laptop.
   - **Email: ** [[|]]   - **Email: ** [[|]]
-  - **Last resort;​** ​ call Tech support x2891 +  - <​font ​inherit/inherit;;#c0392b;;​inherit>​**Emergencies;​** call Tech support __//**x2891**//__</font>
-<​font ​28px/inherit;;#ff0000;;​inherit>​**Welcome Back 2019-2020**</font>​[[https:​//​1Fp-leqKrbytw8mIAs__kWCvP5eM1B2oWAwIjPK-X5eA/​edit?​usp=sharing|Click this link to the document that you need to read]]+
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-<font 18px/​inherit;;#​ff0000;;​inherit>​**Groupwise **</​font>​looks differenthow can I change it back or learn about the new features?+[[:​chromebooks|BYOD1-2-1, Virtual Chromebook answers to your questions]]
-  * There are a lot of great new features to GW 18, they just take a moment to get used to how they workThe biggest change is the quick response bar at the bottom of emails. This feature **ALWAYS defaults to reply all**. It does not matter if you select reply or reply all. We suggest that you ALWAYS hover over the "​heads"​ to view the recipients. The arrow to the right will allow you to edit the recipients.+[[http://​​phones_voicemail|NEW PHONE SYSTEM 2020]]
-[[​file/d/1XLowX867lCrRuPODWqsUEoAbtJK18IWn/​view?​usp=sharing|Julie'​s What's New Video]] +[[​document/d/1N7pQ0ngBYu4T9FVqx6PAsi98tejU42KYKSDg87Br-9w/edit#|FAX FROM YOUR PHONE IS NOW AVAILABLE!]]
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-[[https://​​watch?​v=1lgFM5BcxRU|Watch the "​What'​s new?" Video]] +
- Official Video +
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-[[https://​​watch?​v=Y_hu-ZxO04k|Watch the "What is conversation threading"​ Video]] +
- - Official Video +
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-<font 14px/​Arial,​Helvetica,​sans-serif;;​null;;​inherit>​**Youtube** videos being **blocked**?</​font> ​ - [[​185277|In Chrome, you must be signed in AND have syncing data turned on.]] +[[|Saying goodbye to Flash in Chrome]]
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-[[https://​​document/​d/​1umC3uKPhamq_ruBJQjK7H_Gl9r2Fca4zToOGFDykrqs/edit|I don't have all my icons or Network drives and the login screen looked different ​]](A Reboot didn't fix it)+
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home.txt · Last modified: 2023/05/10 14:20 by jasonw