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+ | Your Lowell Technology Team | ||
+ | | Tech. Director \\ Network Administrator| \\ Instructional Technology| Desktop Support \\ End User Support| Device Support \\ End User Support| | ||
+ | |**Eric** |**Julie** |**Jason** |**Jack** | | ||
+ | |{{:ex.jpg?nolink&175x234|ex.jpg}}|{{:julie.jpg?nolink&175x234|julie.jpg}}|{{:jay.jpg?nolink&175x234|jay.jpg}}|{{:jack.jpg?nolink&175x234|jack.jpg}}| | ||
- | **Try a <font 14px/Arial,Helvetica,sans-serif;;inherit;;inherit>'Search</font><font 14px/Arial,Helvetica,sans-serif;;inherit;;inherit>', for any keywords in the search box at the top. Also Check out our</font>** [[https://lowellareaschools.sysaidit.com/KBFAQTree.jsp?&menuFlag=ssp¬AddingIndexJSP=true#[object Object]|FAQ]] | + | Get HELP by following the flow below. |
+ | |||
+ | - **General questions:** [[http://techwiki.lowellschools.com|Tech Wiki]] (you are here, try a search) | ||
+ | - **Specific problems: ** [[https://lowellareaschools.sysaidit.com/KBFAQTree.jsp?menuFlag=ssp|Sysaid FAQ's]] (Use the search) | ||
+ | - **Chat with a live tech: ** [[https://lowellareaschools.sysaidit.com/ChatEnduserWelcomePage.jsp|Sysaid Chat with a tech]] or Groupwise Messenger | ||
+ | - **File a Tech. request: ** [[https://lowellareaschools.sysaidit.com/servicePortal/#|Sysaid Tech Request]] | ||
+ | - **Email: ** [[lastechsupport@lowellschools.com|]] | ||
+ | - **Last resort;** call Tech support x2891 | ||
+ | <font 28px/inherit;;#ff0000;;inherit>**Welcome Back 2019-2020**</font>[[https://docs.google.com/document/d/1Fp-leqKrbytw8mIAs__kWCvP5eM1B2oWAwIjPK-X5eA/edit?usp=sharing|Click this link to the document that you need to read]] | ||
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- | <font 28px/inherit;;#ff0000;;inherit>**Welcome Back 2019-2020**</font> [[https://docs.google.com/document/d/1Fp-leqKrbytw8mIAs__kWCvP5eM1B2oWAwIjPK-X5eA/edit?usp=sharing|Click this link to the document that you need to read]] | + | {{:hot-topics-icon.jpg?nolink&500x154|hot-topics-icon.jpg}} |
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- | {{:hot-topics-icon.jpg?nolink&500x154|hot-topics-icon.jpg}} | + | [[https://www.blog.google/products/chrome/saying-goodbye-flash-chrome/|Saying goodbye to Flash in Chrome]] |
- | [[https://support.google.com/accounts/answer/9377793?hl=en|**Youtube Branded Accounts not working? You need to fill out the form here: https://support.google.com/accounts/answer/9377793?hl=en]]** | + | ---- |
<font 18px/inherit;;#ff0000;;inherit>**Groupwise **</font>looks different, how can I change it back or learn about the new features? | <font 18px/inherit;;#ff0000;;inherit>**Groupwise **</font>looks different, how can I change it back or learn about the new features? | ||
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[[https://drive.google.com/file/d/1XLowX867lCrRuPODWqsUEoAbtJK18IWn/view?usp=sharing|Julie's What's New Video]] | [[https://drive.google.com/file/d/1XLowX867lCrRuPODWqsUEoAbtJK18IWn/view?usp=sharing|Julie's What's New Video]] | ||
- | [[https://www.youtube.com/watch?v=1lgFM5BcxRU|Watch the "What's new?" Video]] - Official Video | + | [[https://www.youtube.com/watch?v=1lgFM5BcxRU|Watch the "What's new?" Video]] |
+ | - Official Video | ||
- | [[https://www.youtube.com/watch?v=Y_hu-ZxO04k|Watch the "What is conversation threading" Video]] - Official Video | + | [[https://www.youtube.com/watch?v=Y_hu-ZxO04k|Watch the "What is conversation threading" Video]] |
+ | - Official Video | ||
Turn off Conversation threading TOOLS→OPTIONS→ENVIRONMENT→Uncheck ENABLE CONVERSATION THREADING | Turn off Conversation threading TOOLS→OPTIONS→ENVIRONMENT→Uncheck ENABLE CONVERSATION THREADING | ||
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[[https://twitter.com/LAS_Technology|{{:stucco-twitter-64px.png?nolink&64x64}}]] Follow us to stay informed | [[https://twitter.com/LAS_Technology|{{:stucco-twitter-64px.png?nolink&64x64}}]] Follow us to stay informed | ||
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+ | \\ | ||