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phones_voicemail [2020/08/13 12:38]
jasonw
phones_voicemail [2023/12/07 08:07] (current)
jpelletier
Line 5: Line 5:
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-Lowell Area School'​s ​utilizes a VoIP cloud-based telecommunications product named "Go-To Connect"​. This advanced phone service replaces traditional phone equipment; offering a robust suite of communication features, and easy management from your web browser or mobile app.+Lowell Area Schools ​utilizes a VoIP cloud-based telecommunications product named "Go-To Connect"​. This advanced phone service replaces traditional phone equipment; offering a robust suite of communication features, and easy management from your web browser or mobile app. 
 + 
 +[[https://​docs.google.com/​document/​d/​1WK7ka0LEXaDpw8qGWQb7LekYFtEJMkn7Sx1j6X-rsZg/​edit?​usp=sharing|1st Time GoToConnect User Login Setup - Required for using GoToConnect app or softphone with your 2### phone number)]]
  
 [[https://​docs.google.com/​document/​d/​1aIwwHbRvm3y0r0wgGEwSUs0nXP9V0IEgZn7l6uwMnTA/​edit#​|Everything you need to know on how to use Yealink phones and Voice-Mail here at LAS ]] [[https://​docs.google.com/​document/​d/​1aIwwHbRvm3y0r0wgGEwSUs0nXP9V0IEgZn7l6uwMnTA/​edit#​|Everything you need to know on how to use Yealink phones and Voice-Mail here at LAS ]]
  
-  * [[https://​docs.google.com/​document/​d/​1N7pQ0ngBYu4T9FVqx6PAsi98tejU42KYKSDg87Br-9w/edit#heading=h.1ei2oxdbszm8|Sending and receiving faxes via E-mail]]+  ​* To change your Voicemail messages 
 +      * on your office phone: 
 +      * Press *99 
 +      * enter your code: 0000 
 +      * Press 0 
 +      * Press 1 to record your Unavailable message. (when you dont pick up) 
 +      * Press 2 to record your busy message. (when you are on the phone) 
 +      * Press 3 to record your name. (announced name) 
 +      * Press 4 to change your temporary greeting. (for vacation or out of office) 
 + 
 +**Other helpful training and info.** 
 +  * [[https://​app.goto.com/​|Your phone GoTo web app]] 
 +  ​* [[https://​docs.google.com/​document/​d/​1Gd47564RbpJww5I6Kv6HjCUP4jyoEnvNMg0HCKTcPbc/​edit|Enable TXT messages to email]] 
 +  * [[https://​docs.google.com/​document/​d/​1WK7ka0LEXaDpw8qGWQb7LekYFtEJMkn7Sx1j6X-rsZg/edit|The GOTO app for smartphones]] (first steps) 
 +  * [[:​gotoconnect|Go To Connect Meetings]] 
 +  * [[https://​docs.google.com/​document/​d/​12LAj9t60vbmFcyGqjPqH8WgVnqrnZqTTm3lglLuXJ8c/​edit?​usp=sharing|Sending and receiving faxes via E-mail]] 
 +  * [[https://​www.youtube.com/​user/​jivetraining|Go To Connect Training and Support Videos]] 
 +  * [[http://​support.yealink.com/​forward2download?​path=ZIjHOJbWuW/​DFrGTLnGyps5ejdULu/​plusSymbolnsmsLwOJpDcfLRKwGnZpZrQKplusSymbolgJKMhHn3OOIksV/​hKNrNp7rwcbHnozL8uO/​jy0v3tY8Bpmfy2sL7Q5FKlK7Ji7VizQKKuP4x3Y4XUn2iveqD1j0qjB5IyTPie0qdmVSi|Yealink Phone Manual]] 
 +  * 3 way calling (conference) Make a phone call to person 1, Press the button "​Conference",​ dial 2nd person to initiate a conference. 
 + 
 +**Phone not ringing!** 
 +  - Make sure the volume is not turned all the way down. 
 +  - Verify you do not have DND (do not disturb) on your desk phone. 
 +  - If you use GoToConnect App, turn off do not disturb setting in the app. 
 +      - Click on the head and shoulders icon in the upper left. 
 +      - Turn off "Do not disturb"​ you can keep "​silence this device"​ on if you want. 
 +  - If you have used GoToConnect website to configure your phone, verify that do not disturb is not on.
  
-**Transferring / Answering Other ****Phones** ​\\ +**Transferring / Answering Other ****Phones** ​ To transfer a call directly to any voicemail, just add 0 before the extension when you transfer \\
-To transfer a call directly to any voicemail, just add 0 before the extension when you transfer \\+
 To pick up a call from another phone dial *97 then the extension # of the phone you want to answer To pick up a call from another phone dial *97 then the extension # of the phone you want to answer
  
   * [[https://​docs.google.com/​document/​d/​11ueUeJEdr6bISwcBjma88D4hhusUEZdki5ISxsoIO3M/​edit?​usp=sharing|Instructions for how to Transfer Calls - Multiple Methods]]- Text   * [[https://​docs.google.com/​document/​d/​11ueUeJEdr6bISwcBjma88D4hhusUEZdki5ISxsoIO3M/​edit?​usp=sharing|Instructions for how to Transfer Calls - Multiple Methods]]- Text
   * [[https://​drive.google.com/​file/​d/​1HZXUUm8kycWP8oOhY-4WZ3rxxWoO21z2/​view?​usp=sharing|Using Web interface with a headset to answer and transfer calls]]- Video   * [[https://​drive.google.com/​file/​d/​1HZXUUm8kycWP8oOhY-4WZ3rxxWoO21z2/​view?​usp=sharing|Using Web interface with a headset to answer and transfer calls]]- Video
-  * [[https://​docs.google.com/​document/​d/​1Khk-9907eUFFex9rMOVsC_6YC3CbIOnn-fD7l3pfG4c/​edit|Create a button ​to pick up a call from another ​phone]]+  * [[https://​docs.google.com/​document/​d/​1Khk-9907eUFFex9rMOVsC_6YC3CbIOnn-fD7l3pfG4c/​edit|Soft button ​speed dial programming ​from you physical ​phone]] 
 +  * [[https://​docs.google.com/​document/​d/​14P1ARnRoD1H24Dl3M1jaYSh6MVBsH-TRupdBiMQLVGw/​edit|Soft button speed dial programming from GoTo web app]]
  
-**Office ​Personal information** +**Office ​Personnel Information - **To view voicemails (once turned on) In Gmail you will switch back and forth between email accounts using the lower Google letter. It will open in a new tab that you can keep open (without closing your email) 
-  * [[https://drive.google.com/file/d/​1G39Eu_XfysqeAN0j98_HdzFoaQaR239M/​view?​usp=sharing|Proxy to Groupwise mailboxes for voice mail messages]]- Video +  * [[https://www.loom.com/share/8acf72c129434a0595b9c273570a9075|How to add building ​mailbox]] 
-  * [[https://​docs.google.com/​document/​d/​1OhmiEGfhqv8vkIzfkLBmLBudR51nrBP_rERpCpAFbr0/​edit|Access ​building ​Attendance and Main Voicemail box]]- Text +  * [[https://www.loom.com/share/086b298c9dad42a58ca1057d60f7177e|How to Create Bookmark ​for Building Mailbox]]
-  * [[https://drive.google.com/file/d/​1qaSrPznHwm5N41iQNQ0-1LMtH2F3lvIy/​view|Notifications ​for Attendance and Main Voicemail Box]]- Video +
-      * You may need to search for the proxy inside the steps to see the proxy to add notifications+
  
 Do you have more questions? [[https://​support.goto.com/​jive|https://​support.goto.com/​jive]] Do you have more questions? [[https://​support.goto.com/​jive|https://​support.goto.com/​jive]]
  
  
phones_voicemail.1597336694.txt.gz · Last modified: 2020/08/13 12:38 by jasonw