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phones_voicemail [2018/03/29 14:42]
jasonw
phones_voicemail [2023/12/07 08:07] (current)
jpelletier
Line 1: Line 1:
 +{{tag>​fax}}
 +
 <font 22px/​Arial,​Helvetica,​sans-serif;;​inherit;;​inherit>​**Phones and Voice-mail**</​font>​ <font 22px/​Arial,​Helvetica,​sans-serif;;​inherit;;​inherit>​**Phones and Voice-mail**</​font>​
  
 ---- ----
  
-The phone system has two main categories, phones and voice-mail Please navigate ​the links below to find the answersinstruction ​and how-to'​s ​you are looking ​for.+Lowell Area Schools utilizes a VoIP cloud-based telecommunications product named "Go-To Connect"​. This advanced phone service replaces traditional ​phone equipment; offering a robust suite of communication featuresand easy management from your web browser or mobile app. 
 + 
 +[[https://​docs.google.com/​document/​d/​1WK7ka0LEXaDpw8qGWQb7LekYFtEJMkn7Sx1j6X-rsZg/​edit?​usp=sharing|1st Time GoToConnect User Login Setup - Required for using GoToConnect app or softphone with your 2### phone number)]] 
 + 
 +[[https://​docs.google.com/​document/​d/​1aIwwHbRvm3y0r0wgGEwSUs0nXP9V0IEgZn7l6uwMnTA/​edit#​|Everything you need to know on how to use Yealink ​phones and Voice-Mail here at LAS ]] 
 + 
 +  * To change your Voicemail messages 
 +      * on your office phone: 
 +      * Press *99 
 +      * enter your code: 0000 
 +      * Press 0 
 +      * Press 1 to record your Unavailable message. (when you dont pick up) 
 +      * Press 2 to record your busy message. (when you are on the phone) 
 +      * Press 3 to record your name. (announced name) 
 +      * Press 4 to change your temporary greeting. (for vacation or out of office) 
 + 
 +**Other helpful training and info.** 
 +  * [[https://​app.goto.com/​|Your phone GoTo web app]] 
 +  * [[https://​docs.google.com/​document/​d/​1Gd47564RbpJww5I6Kv6HjCUP4jyoEnvNMg0HCKTcPbc/​edit|Enable TXT messages to email]] 
 +  * [[https://​docs.google.com/​document/​d/​1WK7ka0LEXaDpw8qGWQb7LekYFtEJMkn7Sx1j6X-rsZg/​edit|The GOTO app for smartphones]] (first steps) 
 +  * [[:​gotoconnect|Go To Connect Meetings]] 
 +  * [[https://​docs.google.com/​document/​d/​12LAj9t60vbmFcyGqjPqH8WgVnqrnZqTTm3lglLuXJ8c/​edit?​usp=sharing|Sending and receiving faxes via E-mail]] 
 +  * [[https://​www.youtube.com/​user/​jivetraining|Go To Connect Training and Support Videos]] 
 +  * [[http://​support.yealink.com/​forward2download?​path=ZIjHOJbWuW/​DFrGTLnGyps5ejdULu/​plusSymbolnsmsLwOJpDcfLRKwGnZpZrQKplusSymbolgJKMhHn3OOIksV/​hKNrNp7rwcbHnozL8uO/​jy0v3tY8Bpmfy2sL7Q5FKlK7Ji7VizQKKuP4x3Y4XUn2iveqD1j0qjB5IyTPie0qdmVSi|Yealink Phone Manual]] 
 +  * 3 way calling (conference) Make a phone call to person 1, Press the button "​Conference",​ dial 2nd person ​to initiate a conference. 
 + 
 +**Phone not ringing!** 
 +  - Make sure the volume is not turned all the way down. 
 +  - Verify you do not have DND (do not disturb) on your desk phone. 
 +  - If you use GoToConnect Appturn off do not disturb setting in the app. 
 +      - Click on the head and shoulders icon in the upper left. 
 +      - Turn off "Do not disturb"​ you can keep "​silence this device"​ on if you want. 
 +  - If you have used GoToConnect website to configure your phone, verify that do not disturb is not on. 
 + 
 +**Transferring / Answering Other ****Phones** ​ To transfer a call directly to any voicemail, just add 0 before the extension when you transfer \\ 
 +To pick up a call from another phone dial *97 then the extension # of the phone you want to answer 
 + 
 +  * [[https://​docs.google.com/​document/​d/​11ueUeJEdr6bISwcBjma88D4hhusUEZdki5ISxsoIO3M/​edit?​usp=sharing|Instructions for how to Transfer Calls Multiple Methods]]- Text 
 +  * [[https://​drive.google.com/​file/​d/​1HZXUUm8kycWP8oOhY-4WZ3rxxWoO21z2/​view?​usp=sharing|Using Web interface with a headset ​to answer and transfer calls]]- Video 
 +  * [[https://​docs.google.com/​document/​d/​1Khk-9907eUFFex9rMOVsC_6YC3CbIOnn-fD7l3pfG4c/​edit|Soft button speed dial programming from you physical phone]] 
 +  * [[https://​docs.google.com/​document/​d/​14P1ARnRoD1H24Dl3M1jaYSh6MVBsH-TRupdBiMQLVGw/​edit|Soft button speed dial programming from GoTo web app]] 
 + 
 +**Office Personnel Information - **To view voicemails (once turned on) In Gmail you will switch back and forth between email accounts using the lower Google letter. It will open in a new tab that you can keep open (without closing your email) 
 +  * [[https://​www.loom.com/​share/​8acf72c129434a0595b9c273570a9075|How to add building mailbox]] 
 +  * [[https://​www.loom.com/​share/​086b298c9dad42a58ca1057d60f7177e|How to Create Bookmark ​for Building Mailbox]] 
 + 
 +Do you have more questions? [[https://​support.goto.com/​jive|https://​support.goto.com/jive]]
  
-  * **[[:​phones|Phones]]** 
-  * **[[:​voice_mail|Voice Mail]]** 
  
phones_voicemail.1522348940.txt.gz · Last modified: 2018/03/29 14:42 by jasonw