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{{tag>fax}}

<font 22px/Arial,Helvetica,sans-serif;;inherit;;inherit>**Phones and Voice-mail**</font>

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Lowell Area Schools utilizes a VoIP cloud-based telecommunications product named "Go-To Connect". This advanced phone service replaces traditional phone equipment; offering a robust suite of communication features, and easy management from your web browser or mobile app.

[[https://docs.google.com/document/d/1WK7ka0LEXaDpw8qGWQb7LekYFtEJMkn7Sx1j6X-rsZg/edit?usp=sharing|1st Time GoToConnect User Login Setup - Required for using GoToConnect app or softphone with your 2### phone number)]]

[[https://docs.google.com/document/d/1aIwwHbRvm3y0r0wgGEwSUs0nXP9V0IEgZn7l6uwMnTA/edit#|Everything you need to know on how to use Yealink phones and Voice-Mail here at LAS ]]

  * To change your Voicemail messages
      * on your office phone:
      * Press *99
      * enter your code: 0000
      * Press 0
      * Press 1 to record your Unavailable message. (when you dont pick up)
      * Press 2 to record your busy message. (when you are on the phone)
      * Press 3 to record your name. (announced name)
      * Press 4 to change your temporary greeting. (for vacation or out of office)

**Other helpful training and info.**
  * [[https://app.goto.com/|Your phone GoTo web app]]
  * [[https://docs.google.com/document/d/1Gd47564RbpJww5I6Kv6HjCUP4jyoEnvNMg0HCKTcPbc/edit|Enable TXT messages to email]]
  * [[https://docs.google.com/document/d/1WK7ka0LEXaDpw8qGWQb7LekYFtEJMkn7Sx1j6X-rsZg/edit|The GOTO app for smartphones]] (first steps)
  * [[:gotoconnect|Go To Connect Meetings]]
  * [[https://docs.google.com/document/d/12LAj9t60vbmFcyGqjPqH8WgVnqrnZqTTm3lglLuXJ8c/edit?usp=sharing|Sending and receiving faxes via E-mail]]
  * [[https://www.youtube.com/user/jivetraining|Go To Connect Training and Support Videos]]
  * [[http://support.yealink.com/forward2download?path=ZIjHOJbWuW/DFrGTLnGyps5ejdULu/plusSymbolnsmsLwOJpDcfLRKwGnZpZrQKplusSymbolgJKMhHn3OOIksV/hKNrNp7rwcbHnozL8uO/jy0v3tY8Bpmfy2sL7Q5FKlK7Ji7VizQKKuP4x3Y4XUn2iveqD1j0qjB5IyTPie0qdmVSi|Yealink Phone Manual]]
  * 3 way calling (conference) Make a phone call to person 1, Press the button "Conference", dial 2nd person to initiate a conference.

**Phone not ringing!**
  - Make sure the volume is not turned all the way down.
  - Verify you do not have DND (do not disturb) on your desk phone.
  - If you use GoToConnect App, turn off do not disturb setting in the app.
      - Click on the head and shoulders icon in the upper left.
      - Turn off "Do not disturb" you can keep "silence this device" on if you want.
  - If you have used GoToConnect website to configure your phone, verify that do not disturb is not on.

**Transferring / Answering Other ****Phones**  To transfer a call directly to any voicemail, just add 0 before the extension when you transfer \\
To pick up a call from another phone dial *97 then the extension # of the phone you want to answer

  * [[https://docs.google.com/document/d/11ueUeJEdr6bISwcBjma88D4hhusUEZdki5ISxsoIO3M/edit?usp=sharing|Instructions for how to Transfer Calls - Multiple Methods]]- Text
  * [[https://drive.google.com/file/d/1HZXUUm8kycWP8oOhY-4WZ3rxxWoO21z2/view?usp=sharing|Using Web interface with a headset to answer and transfer calls]]- Video
  * [[https://docs.google.com/document/d/1Khk-9907eUFFex9rMOVsC_6YC3CbIOnn-fD7l3pfG4c/edit|Soft button speed dial programming from you physical phone]]
  * [[https://docs.google.com/document/d/14P1ARnRoD1H24Dl3M1jaYSh6MVBsH-TRupdBiMQLVGw/edit|Soft button speed dial programming from GoTo web app]]

**Office Personnel Information - **To view voicemails (once turned on) In Gmail you will switch back and forth between email accounts using the lower Google letter. It will open in a new tab that you can keep open (without closing your email)
  * [[https://www.loom.com/share/8acf72c129434a0595b9c273570a9075|How to add building mailbox]]
  * [[https://www.loom.com/share/086b298c9dad42a58ca1057d60f7177e|How to Create Bookmark for Building Mailbox]]

Do you have more questions? [[https://support.goto.com/jive|https://support.goto.com/jive]]
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