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phones_voicemail [2020/03/06 15:00] jasonw |
phones_voicemail [2020/09/18 13:31] jasonw |
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- | {{tag>}} | + | {{tag>fax}} |
<font 22px/Arial,Helvetica,sans-serif;;inherit;;inherit>**Phones and Voice-mail**</font> | <font 22px/Arial,Helvetica,sans-serif;;inherit;;inherit>**Phones and Voice-mail**</font> | ||
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- | Lowell Area School's utilizes a VoIP cloud-based telecommunications product named "Jive". This advanced phone service replaces traditional phone equipment; offering a robust suite of communication features, and easy management from your web browser or mobile app. | + | Lowell Area School's utilizes a VoIP cloud-based telecommunications product named "Go-To Connect". This advanced phone service replaces traditional phone equipment; offering a robust suite of communication features, and easy management from your web browser or mobile app. |
- | [[https://docs.google.com/document/d/1aIwwHbRvm3y0r0wgGEwSUs0nXP9V0IEgZn7l6uwMnTA/edit#|Everything you need to know on how to use Jive phones and Voice-Mail here at LAS ]] | + | [[https://docs.google.com/document/d/1WK7ka0LEXaDpw8qGWQb7LekYFtEJMkn7Sx1j6X-rsZg/edit?usp=sharing|1st Time GoToConnect User Login Setup - Required for using GoToConnect app or softphone with your 2### phone number)]] |
+ | [[https://docs.google.com/document/d/1aIwwHbRvm3y0r0wgGEwSUs0nXP9V0IEgZn7l6uwMnTA/edit#|Everything you need to know on how to use Yealink phones and Voice-Mail here at LAS ]] | ||
+ | |||
+ | * [[:gotoconnect|Go To Connect Meetings]] | ||
* [[https://docs.google.com/document/d/1N7pQ0ngBYu4T9FVqx6PAsi98tejU42KYKSDg87Br-9w/edit#heading=h.1ei2oxdbszm8|Sending and receiving faxes via E-mail]] | * [[https://docs.google.com/document/d/1N7pQ0ngBYu4T9FVqx6PAsi98tejU42KYKSDg87Br-9w/edit#heading=h.1ei2oxdbszm8|Sending and receiving faxes via E-mail]] | ||
+ | * [[https://www.youtube.com/user/jivetraining|Go To Connect Training and Support Videos]] | ||
+ | * [[https://www.youtube.com/watch?v=0kYeAOD68m8|Go To Connect Smartphone App]] | ||
+ | * [[http://support.yealink.com/forward2download?path=ZIjHOJbWuW/DFrGTLnGyps5ejdULu/plusSymbolnsmsLwOJpDcfLRKwGnZpZrQKplusSymbolgJKMhHn3OOIksV/hKNrNp7rwcbHnozL8uO/jy0v3tY8Bpmfy2sL7Q5FKlK7Ji7VizQKKuP4x3Y4XUn2iveqD1j0qjB5IyTPie0qdmVSi|Yealink Phone Manual]] | ||
+ | |||
+ | **Phone not ringing!** | ||
+ | - Make sure the volume is not turned all the way down. | ||
+ | - Verify you do not have DND (do not disturb) on your desk phone. | ||
+ | - If you use GoToConnect App, turn off do not disturb setting in the app. | ||
+ | - If you have used myJive website to configure your phone, verify that do not disturb is not on. | ||
+ | |||
+ | **Transferring / Answering Other ****Phones** | ||
- | **Transferring / Answering Other ****Phones** \\ | ||
To transfer a call directly to any voicemail, just add 0 before the extension when you transfer \\ | To transfer a call directly to any voicemail, just add 0 before the extension when you transfer \\ | ||
To pick up a call from another phone dial *97 then the extension # of the phone you want to answer | To pick up a call from another phone dial *97 then the extension # of the phone you want to answer | ||
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* [[https://docs.google.com/document/d/11ueUeJEdr6bISwcBjma88D4hhusUEZdki5ISxsoIO3M/edit?usp=sharing|Instructions for how to Transfer Calls - Multiple Methods]]- Text | * [[https://docs.google.com/document/d/11ueUeJEdr6bISwcBjma88D4hhusUEZdki5ISxsoIO3M/edit?usp=sharing|Instructions for how to Transfer Calls - Multiple Methods]]- Text | ||
* [[https://drive.google.com/file/d/1HZXUUm8kycWP8oOhY-4WZ3rxxWoO21z2/view?usp=sharing|Using Web interface with a headset to answer and transfer calls]]- Video | * [[https://drive.google.com/file/d/1HZXUUm8kycWP8oOhY-4WZ3rxxWoO21z2/view?usp=sharing|Using Web interface with a headset to answer and transfer calls]]- Video | ||
+ | * [[https://docs.google.com/document/d/1Khk-9907eUFFex9rMOVsC_6YC3CbIOnn-fD7l3pfG4c/edit|Create a button to dial or pick up a call from another phone]] | ||
**Office Personal information** | **Office Personal information** |