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Phones and Voice-mail

Lowell Area Schools utilizes a VoIP cloud-based telecommunications product named “Go-To Connect”. This advanced phone service replaces traditional phone equipment; offering a robust suite of communication features, and easy management from your web browser or mobile app.

1st Time GoToConnect User Login Setup - Required for using GoToConnect app or softphone with your 2### phone number)

Everything you need to know on how to use Yealink phones and Voice-Mail here at LAS

  • To change your Voicemail messages
    • on your office phone:
    • Press *99
    • enter your code: 0000
    • Press 0
    • Press 1 to record your Unavailable message. (when you dont pick up)
    • Press 2 to record your busy message. (when you are on the phone)
    • Press 3 to record your name. (announced name)
    • Press 4 to change your temporary greeting. (for vacation or out of office)

Other helpful training and info.

Phone not ringing!

  1. Make sure the volume is not turned all the way down.
  2. Verify you do not have DND (do not disturb) on your desk phone.
  3. If you use GoToConnect App, turn off do not disturb setting in the app.
    1. Click on the head and shoulders icon in the upper left.
    2. Turn off “Do not disturb” you can keep “silence this device” on if you want.
  4. If you have used GoToConnect website to configure your phone, verify that do not disturb is not on.

Transferring / Answering Other Phones To transfer a call directly to any voicemail, just add 0 before the extension when you transfer
To pick up a call from another phone dial *97 then the extension # of the phone you want to answer

Office Personnel Information - To view voicemails (once turned on) In Gmail you will switch back and forth between email accounts using the lower Google letter. It will open in a new tab that you can keep open (without closing your email)

Do you have more questions?

phones_voicemail.txt · Last modified: 2023/12/07 08:07 by jpelletier